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RE: Customer Service thread - Dan - 26 Jul 2014

(26 Jul 2014, 1:04 pm)Andreos Constantopolous Just to stick my two penneth in - why can the toc's have the system working like it has done for however many years, but bus operators seemingly can't get it right.

Add the word 'some' before 'bus operators', and you're onto a winner.

Judging by the information citaro5284 has given, Go North East will be getting it right when released. Wink


RE: Customer Service thread - Adrian - 26 Jul 2014

(26 Jul 2014, 1:04 pm)Andreos Constantopolous Just to stick my two penneth in - why can the toc's have the system working like it has done for however many years, but bus operators seemingly can't get it right.

Two completely different solutions. Buses need to use a combination of GPS and mobile data. GPS obviously for the vehicle to work out it's position, and mobile data to transmit it to a central control centre. I don't pretend to know an awful lot about rail, but I believe the rail system tracks the unique identifier of a registered train passing different 'check points' throughout the network rail infrastructure. Metro does the same, as you'll notice the next stop announcement always triggers at the same point.


RE: Customer Service thread - citaro5284 - 26 Jul 2014

(26 Jul 2014, 1:10 pm)aureolin Two completely different solutions. Buses need to use a combination of GPS and mobile data. GPS obviously for the vehicle to work out it's position, and mobile data to transmit it to a central control centre. I don't pretend to know an awful lot about rail, but I believe the rail system tracks the unique identifier of a registered train passing different 'check points' throughout the network rail infrastructure. Metro does the same, as you'll notice the next stop announcement always triggers at the same point.

You are right. I think we have all used real time trains and that is exactly how it works. For anyone who has not, an example is below.

http://www.realtimetrains.co.uk/train/G35279/2014/07/26/advanced


RE: Customer Service thread - Adrian - 26 Jul 2014

(26 Jul 2014, 1:06 pm)Dan Add the word 'some' before 'bus operators', and you're onto a winner.

Judging by the information citaro5284 has given, Go North East will be getting it right when released. Wink

It sounds better if it works on running boards obviously, as it provides the customers with more information, but I'll reserve my judgement until I actually see it in operation. These things usually need a good bedding in period and a bit tweaking to do exactly as intended.


RE: Customer Service thread - Andreos1 - 26 Jul 2014

(26 Jul 2014, 1:06 pm)Dan Add the word 'some' before 'bus operators', and you're onto a winner.

Judging by the information citaro5284 has given, Go North East will be getting it right when released. Wink

Lost count how many long it has been since the first "we are currently trialling..." was first trotted out on fb and they first received funding.
They have had long enough to get it right


RE: Customer Service thread - Dan - 26 Jul 2014

(26 Jul 2014, 1:15 pm)citaro5284 You are right. I think we have all used real time trains and that is exactly how it works. For anyone who has not, an example is below.

http://www.realtimetrains.co.uk/train/G35279/2014/07/26/advanced

Out of interest (and as we've gone off topic, it's probably worth splitting this thread), who is behind RTT? I've used it plenty, but have no idea how such information is gathered online.


RE: Customer Service thread - Adrian - 26 Jul 2014

(26 Jul 2014, 1:18 pm)Dan Out of interest (and as we've gone off topic, it's probably worth splitting this thread), who is behind RTT? I've used it plenty, but have no idea how such information is gathered online.

It's all info made publicly available. There's some info on Network Rail's website for developers. here: http://www.networkrail.co.uk/data-feeds/

It's also worth a look at the Open Rail Data Wiki: http://nrodwiki.rockshore.net/index.php/Main_Page

What'd be great is if bus operators would make their data feeds publicly available for developers. It'd give someone the opportunity to collate service information for the big three in the North East in one source.


RE: Customer Service thread - Andreos1 - 26 Jul 2014

(26 Jul 2014, 1:10 pm)aureolin Two completely different solutions. Buses need to use a combination of GPS and mobile data. GPS obviously for the vehicle to work out it's position, and mobile data to transmit it to a central control centre. I don't pretend to know an awful lot about rail, but I believe the rail system tracks the unique identifier of a registered train passing different 'check points' throughout the network rail infrastructure. Metro does the same, as you'll notice the next stop announcement always triggers at the same point.

But the same system can work with buses too.

All it takes is a TPE (Nexus) to take control of the system in that specific region and use a bus stop as a check point.

Instead, the bus operators go off on their own, developing and utilising their own system - which like ticketing, has numerous flaws along the way.

More or less each toc has their own app now, using Network Rail systems to show live running times.

I see no reason why it can't work with the bus companies.


RE: Customer Service thread - citaro5284 - 26 Jul 2014

(26 Jul 2014, 1:17 pm)Andreos Constantopolous Lost count how many long it has been since the first "we are currently trialling..." was first trotted out on fb and they first received funding.
They have had long enough to get it right

Disaster on multiple sides with the old system not just GNE, there was multiple partners involved, GNE, local councils, Nexus, Siemens and others and it was not just a simple case of it all been GNE's fault (which some people would like to think).


RE: Customer Service thread - Andreos1 - 26 Jul 2014

(26 Jul 2014, 1:27 pm)citaro5284 Disaster on multiple sides with the old system not just GNE, there was multiple partners involved, GNE, local councils, Nexus, Siemens and others and it was not just a simple case of it all been GNE's fault (which some people would like to think).

Oooh, like who?
You gonna name, names?

Getting back to the other point, how many years has it been going on now? It must be 2 - at the very minimum.


RE: Customer Service thread - Adrian - 26 Jul 2014

http://www.vixtechnology.com/node/695


RE: Customer Service thread - Dan - 26 Jul 2014

(26 Jul 2014, 1:31 pm)Andreos Constantopolous Oooh, like who?
You gonna name, names?


Getting back to the other point, how many years has it been going on now? It must be 2 - at the very minimum.

There's usually a negative to a positive with you, like..! Wink


RE: Customer Service thread - citaro5284 - 26 Jul 2014

(26 Jul 2014, 1:31 pm)Andreos Constantopolous Oooh, like who?
You gonna name, names?

Getting back to the other point, how many years has it been going on now? It must be 2 - at the very minimum.

Not telling, but does not take Einstein to work it out Big Grin

The trial with Vix only lasted for a couple of months to be honest. There is currently no timetable data, no sims and no tracking in the 20 or 56 services for AVL/RTI.


RE: AVL / Real Time Information - Dan - 26 Jul 2014

MOD Note: Discussion from Customer Services thread moved here.


RE: AVL / Real Time Information - Andreos1 - 26 Jul 2014

(26 Jul 2014, 1:40 pm)Dan There's usually a negative to a positive with you, like..! Wink

I am trying Daniel Big Grin
http://tinybuddha.com/blog/10-tips-to-overcome-negative-thoughts-positive-thinking-made-easy/

(26 Jul 2014, 1:52 pm)citaro5284 Not telling, but does not take Einstein to work it out Big Grin

The trial with Vix only lasted for a couple of months to be honest. There is currently no timetable data, no sims and no tracking in the 20 or 56 services for AVL/RTI.

eezypeazy? Wink


RE: Go North East: Latest News & Discussion - September 2015 - Michael - 17 Sep 2015

Your bus is 3 minutes away...
The Go North East app will soon go up in the world, with some great new features including real time information, timetables and more.

http://gonortheast.blogspot.co.uk/2015/09/your-bus-is-3-minutes-away.html


RE: Go North East: Latest News & Discussion - September 2015 - Andreos1 - 17 Sep 2015

(17 Sep 2015, 11:36 am)Michael Your bus is 3 minutes away...
The Go North East app will soon go up in the world, with some great new features including real time information, timetables and more.

http://gonortheast.blogspot.co.uk/2015/09/your-bus-is-3-minutes-away.html

Still no Windows Phone version of the app.
Sales have increased by 32% in the last quarter according to - http://www.ibtimes.co.uk/microsoft-windows-phone-first-quarter-sales-go-by-32-uk-1507534
Which according to - http://www.theinquirer.net/inquirer/news/2420813/bad-news-android-ios-windows-phone-and-blackberry-see-uk-smartphone-growth, made up 11% of the market over that period.

Granted numbers aren't massive, but there must be some sort of demand for an app by now?


RE: Go North East: Latest News & Discussion - September 2015 - Jimmi - 17 Sep 2015

(17 Sep 2015, 12:17 pm)Andreos1 Still no Windows Phone version of the app.
Sales have increased by 32% in the last quarter according to - http://www.ibtimes.co.uk/microsoft-windows-phone-first-quarter-sales-go-by-32-uk-1507534
Which according to - http://www.theinquirer.net/inquirer/news/2420813/bad-news-android-ios-windows-phone-and-blackberry-see-uk-smartphone-growth, made up 11% of the market over that period.

Granted numbers aren't massive, but there must be some sort of demand for an app by now?

Part of the reason why I didn't get another Windows Phone, got sick of apps not being available to those with a Windows Phone. The main reason was it broke and I thought that I could get something better, which I have.


RE: Go North East: Latest News & Discussion - September 2015 - Andreos1 - 17 Sep 2015

(17 Sep 2015, 12:31 pm)Jimmi Part of the reason why I didn't get another Windows Phone, got sick of apps not being available to those with a Windows Phone. The main reason was it broke and I thought that I could get something better, which I have.

At the risk of going off topic.
It frustrated me initially, but with the market growing - then developers by virtue, should be looking to develop an app for a growing audience.
Any organisation not developing an app for a particular device, is at risk of alienating their audience.

Surely it makes sense to roll out a product, to the majority of the passengers (which applies to all operators) and not just a proportion?
Particularly if you are looking to drive traffic and audience participation, in an app that has taken blood, sweat and tears to produce?


RE: Go North East: Latest News & Discussion - September 2015 - BusLoverMum - 17 Sep 2015

(17 Sep 2015, 11:36 am)Michael Your bus is 3 minutes away...
The Go North East app will soon go up in the world, with some great new features including real time information, timetables and more.

http://gonortheast.blogspot.co.uk/2015/09/your-bus-is-3-minutes-away.html

About time. I've never even been sure whether the timetables are current, for some services.