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Stockton-on-Tees Public Transport Forum
#1
See attached
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#2
(22/11/2014, 13:04)Dan Wrote: See attached
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wonder how many other methods these are using instead of face to face only....
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#3
(22/11/2014, 13:08)citaro5284 Wrote: wonder how many other methods these are using instead of face to face only....
Aye - makes you wonder, eh?

Must note that this session is for just two hours, and is being held on a Saturday, allowing little opportunity for commuters to have a say...

At least Go North East's upcoming consultation is being held all day on a weekday to allow more of a variety of customers to have a say!
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#4
It's pointless even turning up, if to only run it for two hours.

It falls into the same trap as GNE's really, as its assuming that everyone who wants to provide feedback, is going to be available on this single occasion.

It may tick a box on someone's objectives, but it certainly isn't doing a service to customers.
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#5
To put a positive angle on it, this may be a learning process for them.
'Illegitimis non carborundum'
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#6
Of course, GNE have not organised it, so it will be fine!
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#7
Apparently GNE are still in a learning process for their consultations - so, with this being a similar (all be it shorter) event, you would think the same applied...
'Illegitimis non carborundum'
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#8
(22/11/2014, 16:06)Andreos1 Wrote: Apparently GNE are still in a learning process for their consultations - so, with this being a similar (all be it shorter) event, you would think the same applied...
I'd personally say that GNE lead the way as far as consultation goes, in this industry, in the North East. That doesn't mean it's faultless, but other operators and bodies appear to be taking some of GNE's ideas forward themselves.

I think any organisation can always learn and improve, when it comes to consultation, but it should be a continuous improvement exercise.

Maybe passengers should have a greater say in how consultations are ran? Obviously not in the decision making exercise, as at present it's commercial, but certainly in the way their responses are collected.
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#9
The issue being, that operators seemingly (in my opinion), make decisions based on a small proportion of the population and assume direct proportion applies to the return.

I know, you know and most other people know that you won't get the same answers from two sets of 5 people, two sets of 50 or two sets of 5000.

Yet as passengers, our services change, because 5% (as in the case of the 1/24) of the population think it should.

Three or four methods have been used and after a period, the method is adapted or changed - with what looks like, not many more responses than the previous method.

Rather than use one method and hope for the best, incurring the associated costs - to then repeat this as the changes haven't worked out, go for several methods in one go.
The initial costs may be higher, but surely the increased sample will lead to changes that are suited to an increased population, rather than assume direct proportion will apply - realise it doesn't and go back to the beginning.

When Nexus did their initial bus strategy consultation in 2009, they went to community centres, booked space in libraries, set up websites and managed to engage a quite staggering amount of people.
They listened, acknowledged and took on board what people wanted.

edit:
An excellent read.
It talks about sample sizes, how bigger samples give better results, direct proportion and much more.
http://home.ubalt.edu/ntsbarsh/business-...urveys.htm
If operators are insistent on going down the route of consultations, maybe they will take on board the comments of this academic - leaving passengers with a network that works and isn't constantly being meddled with.

I reckon circa 600 people need to be spoken to (using a 4% margin error and the reported population of Sunderland, 275,000). In the Stockton example, 83,000 residents equal a similar sample size.

Is it possible to get 600 people spoken to in an 8 hour day at Park Lane or 2 hours in Stockton?
http://www.surveysystem.com/sscalc.htm#one

Change the margin error to 1%, all of a sudden the sample size needs to be in the thousands!
'Illegitimis non carborundum'
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#10
This Stockton event is (I think) the 4th one, they happen every 6 months and are attended by Arriva, Stagecoach, Go North East and (usually) Leven Valley.
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