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Passenger Focus
#51
I don't think we've had 2015's results shared yet, so here it is:
http://www.transportfocus.org.uk/researc...tumn-2015/

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#52
So again, 2015 vs 2014 results for the North East.

Arriva (Tyne and Wear)*
- 2015: 90%
- 2014: --

Arriva (Tees): 0%
- 2015: 89%
- 2014: 89%

Go North East: -1%
- 2015: 89%
- 2014: 90%

Stagecoach (Busways): -4%
- 2015: 85%
- 2014: 89%

Stagecoach (Transit): +2%
- 2015: 90%
- 2014: 88%

Source: http://data.transportfocus.org.uk/bus/

* Previously listed as Arriva Northumberland, hence no 2014 data.
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#53
They're on the prowl today.
Just been given a survey.

Will try and upload photos of the hard copy survey.


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#54
(15/09/2016, 11:14)Andreos1 Wrote: They're on the prowl today.
Just been given a survey.

Will try and upload photos of the hard copy survey.

How did they approach it? Did they give you any kind of introduction?

Or even a pen to complete it?
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#55
(15/09/2016, 16:06)Adrian Wrote: How did they approach it? Did they give you any kind of introduction?

Or even a pen to complete it?

Not all of the pages attached for some reason.
There are a few more photos outstanding.

Two women representatives with one observing and another floating around the vehicle in question.
Approached each passenger and introduced herself, explaining the reasons why the survey was being carried out.
Asked if passengers wished to take part, offering a hard-copy and free post envelope (but no pen) or for the survey to be sent out via email.
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#56
https://www.transportfocus.org.uk/resear...ss-report/

I'm conscious that discussion regarding consultations have taken place in this thread and operator specific threads and the issue of sampling has been brought up in this thread.

Numerous points have been made about local operators and their attitude towards consulting passengers on change and whether it's a tick box exercise, with decisions already being made - regardless of a consultation outcome or if operators really are interested in what passengers have to say. 

In the link above, there are some excellent case studies regarding consultation excercises. Primarily from LA's, the detail and effort they have gone in to, is quite impressive.

Something other local operators could learn from? I think we could all agree that previous consultation attempts, haven't always been too impressive...
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#57
It looks like the event we have all been waiting for, is about to happen...

Autumn 2016 North East Transport Focus scores are slowly being released in to the public domain.

Nick Knox has just tweeted the following:

Quote:Very proud of the Arriva North East customer satisfaction results from the @TransportFocus Survey– 93% in Tyne & Wear and 92% in Tees Valley

https://twitter.com/arrinickknox/status/844860284720234500
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#58
https://www.eurotransportmagazine.com/23...rvey-blog/

Results of Dundee survey, provokes response and comment.
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