Customer Service thread
Customer Service thread
(15 May 2014, 6:13 pm)robisdave15 Tis funny that? Was just thinking about Arriva CS when I saw your post. First question is ? What is the point of them? 2nd, Why employee real people when a machine can trot out the excuses and is cheaper and why does, in this age of technology, take 10 working days to respond? When I worked in CS our aim was to respond to customers? Complaints, queries or whatever immediately and if we couldn't then access the information/whatever and get back to them as soon as. Not only that we didn't deal in excuses; an excuse in my eyes is an excuse for shoddy service and Arriva must be well versed in it!
(15 May 2014, 6:13 pm)robisdave15 Tis funny that? Was just thinking about Arriva CS when I saw your post. First question is ? What is the point of them? 2nd, Why employee real people when a machine can trot out the excuses and is cheaper and why does, in this age of technology, take 10 working days to respond? When I worked in CS our aim was to respond to customers? Complaints, queries or whatever immediately and if we couldn't then access the information/whatever and get back to them as soon as. Not only that we didn't deal in excuses; an excuse in my eyes is an excuse for shoddy service and Arriva must be well versed in it!
I've only just remembered this as I was flicking through the threads, but when I was about 3 my late grandad and I were walking around Chester when he asked me if I wanted to go and look through the depot doors (not enter, just peak through and see what was happening). We walked along Picktree Lane, and got to the middle door (the one where the buses exit) when a managerial figure (he was probably nothing of the sort, just appeared to like to think he was) asked us what we were doing. My grandad explained to him that we were just watching the buses, and the guy said 'Oh no your not, now F*** off!'.
(15 May 2014, 6:32 pm)Marcus I've only just remembered this as I was flicking through the threads, but when I was about 3 my late grandad and I were walking around Chester when he asked me if I wanted to go and look through the depot doors (not enter, just peak through and see what was happening). We walked along Picktree Lane, and got to the middle door (the one where the buses exit) when a managerial figure (he was probably nothing of the sort, just appeared to like to think he was) asked us what we were doing. My grandad explained to him that we were just watching the buses, and the guy said 'Oh no your not, now F*** off!'.
(15 May 2014, 6:32 pm)Marcus I've only just remembered this as I was flicking through the threads, but when I was about 3 my late grandad and I were walking around Chester when he asked me if I wanted to go and look through the depot doors (not enter, just peak through and see what was happening). We walked along Picktree Lane, and got to the middle door (the one where the buses exit) when a managerial figure (he was probably nothing of the sort, just appeared to like to think he was) asked us what we were doing. My grandad explained to him that we were just watching the buses, and the guy said 'Oh no your not, now F*** off!'.
(15 May 2014, 7:17 pm)aureolin How nice. Standing in a public place and you're apparently in the wrong. I'd have loved to have that argument. It wouldn't have ended well at all.
(15 May 2014, 7:17 pm)aureolin How nice. Standing in a public place and you're apparently in the wrong. I'd have loved to have that argument. It wouldn't have ended well at all.
Just been shouted at by a very rude 'manager' at Gateshead to stop taking pictures. I wasn't doing anything wrong for f*cks sake!
I was after I walked away from the interchange. Were you on one of them?
He whistled and shouted ' oi come here' so I waited for him to walk round. Then he started talking to a couple of people so I thought 'eff this' and walked back to Newcastle. Stupid old pr*ck. I was standing at one of the stands with my camera.
(10 Jun 2014, 2:05 pm)northern156 He whistled and shouted ' oi come here' so I waited for him to walk round. Then he started talking to a couple of people so I thought 'eff this' and walked back to Newcastle. Stupid old pr*ck. I was standing at one of the stands with my camera.
(10 Jun 2014, 2:05 pm)northern156 He whistled and shouted ' oi come here' so I waited for him to walk round. Then he started talking to a couple of people so I thought 'eff this' and walked back to Newcastle. Stupid old pr*ck. I was standing at one of the stands with my camera.
(10 Jun 2014, 3:24 pm)aureolin Basically it's private (Nexus) property, and theyre exercising their right to enforce rules.
(10 Jun 2014, 3:24 pm)aureolin Basically it's private (Nexus) property, and theyre exercising their right to enforce rules.
(10 Jun 2014, 4:31 pm)Jimmi Nexus will let you smoke on the stand (despite signs saying its illegal) but if you even so much as show a camera they send a swat team.
(10 Jun 2014, 4:31 pm)Jimmi Nexus will let you smoke on the stand (despite signs saying its illegal) but if you even so much as show a camera they send a swat team.
(10 Jun 2014, 9:27 pm)BJ10VUS Completely unrelated, but I wish they'd fix that door in Stand G at Gateshead! I don't know what it's for, but all the drivers just let it slam... I'm assuming it goes to a staff room or something?
(10 Jun 2014, 9:27 pm)BJ10VUS Completely unrelated, but I wish they'd fix that door in Stand G at Gateshead! I don't know what it's for, but all the drivers just let it slam... I'm assuming it goes to a staff room or something?
(11 Jun 2014, 6:12 pm)aureolin Cashing up machines perhaps? Think CLS have similar facility at their front street office?
(11 Jun 2014, 6:12 pm)aureolin Cashing up machines perhaps? Think CLS have similar facility at their front street office?
(13 Jul 2014, 9:13 pm)aureolin How not to respond to a customer complaint...
(13 Jul 2014, 9:13 pm)aureolin How not to respond to a customer complaint...
(13 Jul 2014, 9:13 pm)aureolin How not to respond to a customer complaint...Shocking :O I think I would have preferred to have not received a reply at all...
(13 Jul 2014, 9:13 pm)aureolin How not to respond to a customer complaint...Shocking :O I think I would have preferred to have not received a reply at all...