Customer Service thread

North East Buses Local Bus Scene Operations, Management & Infrastructure Customer Service thread

Customer Service thread

Customer Service thread

0 Vote(s) - 0 Average

tyresmoke

5,318

26 Aug 2019, 11:04 am #241

(25 Aug 2019, 3:26 pm)Adrian

I'm surprised they don't have some sort of agreement with Stagecoach operations, whereby they can loan a decker (if available) to allow passengers to make their journey?

Also the article mentions that the coach was actually overbooked, which I'm not sure how it can happen, when they guarantee you a seat...

They certainly used to use buses from Stagecoach, infact they had regular runs years ago on the Fri/Sun extras that are now hired out...

As for overbooking, probably the same reason airlines do.

Forum Moderator | Let us know if you have any issues

Service Manager, Coatham Connect

tyresmoke

26 Aug 2019, 11:04 am #241

(25 Aug 2019, 3:26 pm)Adrian

I'm surprised they don't have some sort of agreement with Stagecoach operations, whereby they can loan a decker (if available) to allow passengers to make their journey?

Also the article mentions that the coach was actually overbooked, which I'm not sure how it can happen, when they guarantee you a seat...

They certainly used to use buses from Stagecoach, infact they had regular runs years ago on the Fri/Sun extras that are now hired out...

As for overbooking, probably the same reason airlines do.

Forum Moderator | Let us know if you have any issues

Service Manager, Coatham Connect

0 Vote(s) - 0 Average

Messages In This Thread

Customer Service thread - by Adrian - 16 Apr 2014, 8:15 pm

RE: Customer Service thread - by tyresmoke - 16 Apr 2014, 8:39 pm

RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 8:47 pm

RE: Customer Service thread - by Adrian - 18 Apr 2014, 9:06 pm

RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:10 pm

RE: Customer Service thread - by Adrian - 18 Apr 2014, 9:14 pm

RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:15 pm

RE: Customer Service thread - by Adrian - 18 Apr 2014, 9:22 pm

RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:27 pm

RE: Customer Service thread - by Roland Pratt - 19 Apr 2014, 1:49 pm

RE: Customer Service thread - by R852 PRG - 19 Apr 2014, 5:29 pm

RE: Customer Service thread - by Davey Bowyer - 18 Apr 2014, 9:54 pm

RE: Customer Service thread - by Adrian - 01 May 2014, 6:05 pm

RE: Customer Service thread - by Dan - 01 May 2014, 6:13 pm

RE: Customer Service thread - by Adrian - 01 May 2014, 6:37 pm

RE: Customer Service thread - by Dan - 15 May 2014, 10:35 am

RE: Customer Service thread - by Andreos1 - 01 May 2014, 9:33 pm

Re: RE: Customer Service thread - by Adrian - 15 May 2014, 2:38 pm

RE: Customer Service thread - by robisdave15 - 15 May 2014, 6:13 pm

RE: Customer Service thread - by R852 PRG - 15 May 2014, 6:15 pm

RE: Customer Service thread - by R852 PRG - 15 May 2014, 6:32 pm

RE: Customer Service thread - by Adrian - 15 May 2014, 7:17 pm

RE: Customer Service thread - by R852 PRG - 23 May 2014, 10:51 am

RE: Customer Service thread - by northern156 - 10 Jun 2014, 11:01 am

RE: Customer Service thread - by RM2186 - 10 Jun 2014, 1:32 pm

RE: Customer Service thread - by northern156 - 10 Jun 2014, 1:48 pm

RE: Customer Service thread - by RM2186 - 11 Jun 2014, 1:59 pm

RE: Customer Service thread - by northern156 - 10 Jun 2014, 2:05 pm

RE: Customer Service thread - by R852 PRG - 10 Jun 2014, 3:05 pm

RE: Customer Service thread - by Adrian - 10 Jun 2014, 3:24 pm

RE: Customer Service thread - by Jimmi - 10 Jun 2014, 4:31 pm

RE: Customer Service thread - by BJ10VUS - 10 Jun 2014, 9:27 pm

RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 3:39 pm

RE: Customer Service thread - by Adrian - 11 Jun 2014, 6:12 pm

RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 6:28 pm

RE: Customer Service thread - by BJ10VUS - 25 Jul 2014, 6:30 pm

RE: Customer Service thread - by Adrian - 13 Jul 2014, 9:13 pm

RE: Customer Service thread - by Michael - 13 Jul 2014, 9:19 pm

RE: Customer Service thread - by Adrian - 13 Jul 2014, 9:24 pm

RE: Customer Service thread - by Tom - 13 Jul 2014, 9:27 pm

RE: Customer Service thread - by Adrian - 13 Jul 2014, 9:29 pm

RE: Customer Service thread - by mb134 - 13 Jul 2014, 9:20 pm

RE: Customer Service thread - by Dan - 13 Jul 2014, 9:22 pm

RE: Customer Service thread - by idiot - 14 Jul 2014, 8:18 am

RE: Customer Service thread - by cbma06 - 14 Jul 2014, 9:01 am

RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 9:44 am

RE: Customer Service thread - by Dan - 14 Jul 2014, 9:47 am

RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 9:57 am

Re: RE: Customer Service thread - by Dan - 14 Jul 2014, 10:08 am

RE: Customer Service thread - by tyresmoke - 14 Jul 2014, 10:25 am

RE: Customer Service thread - by Dan - 14 Jul 2014, 10:57 am

RE: Customer Service thread - by Adrian - 25 Jul 2014, 2:23 pm

RE: Customer Service thread - by Roland Pratt - 25 Jul 2014, 2:37 pm

RE: Customer Service thread - by Adrian - 25 Jul 2014, 3:02 pm

RE: Customer Service thread - by Tom - 25 Jul 2014, 3:02 pm

RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 3:19 pm

RE: Customer Service thread - by VolvoMarkII - 25 Jul 2014, 5:26 pm

RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 6:45 pm

RE: Customer Service thread - by mb134 - 25 Jul 2014, 8:14 pm

RE: Customer Service thread - by Adrian - 25 Jul 2014, 9:49 pm

RE: Customer Service thread - by mb134 - 25 Jul 2014, 9:56 pm

RE: Customer Service thread - by Adrian - 25 Jul 2014, 9:48 pm

RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 11:21 pm

RE: Customer Service thread - by Tom - 26 Jul 2014, 7:23 am

RE: Customer Service thread - by mb134 - 26 Jul 2014, 7:44 am

RE: Customer Service thread - by tyresmoke - 26 Jul 2014, 7:53 am

RE: Customer Service thread - by Dan - 26 Jul 2014, 8:02 am

RE: Customer Service thread - by L469 YVK - 01 Aug 2014, 4:33 pm

RE: Customer Service thread - by Adrian - 01 Aug 2014, 4:40 pm

RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 8:35 am

RE: Customer Service thread - by Dan - 26 Jul 2014, 8:39 am

RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 8:33 am

RE: Customer Service thread - by Adrian - 26 Jul 2014, 9:13 am

RE: Customer Service thread - by Dan - 01 Aug 2014, 11:33 am

RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 12:24 pm

RE: Customer Service thread - by Dan - 01 Aug 2014, 12:26 pm

RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 2:39 pm

RE: Customer Service thread - by Dan - 01 Aug 2014, 2:50 pm

RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 3:23 pm

RE: Customer Service thread - by Andreos1 - 01 Aug 2014, 4:44 pm

RE: Customer Service thread - by Adrian - 01 Aug 2014, 4:52 pm

RE: Customer Service thread - by Andreos1 - 02 Aug 2014, 9:14 am

RE: Customer Service thread - by Drifter60 - 01 Aug 2014, 2:08 pm

RE: Customer Service thread - by Adrian - 01 Aug 2014, 1:42 pm

RE: Customer Service thread - by R852 PRG - 01 Aug 2014, 2:05 pm

Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 2:09 pm

Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 3:26 pm

RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 3:32 pm

Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 3:47 pm

RE: Customer Service thread - by Adrian - 01 Aug 2014, 4:29 pm

RE: Customer Service thread - by citaro5284 - 01 Aug 2014, 5:41 pm

RE: Customer Service thread - by Tom - 02 Aug 2014, 5:21 pm

Customer Service thread - by R852 PRG - 02 Aug 2014, 6:03 pm

RE: Customer Service thread - by Tom - 02 Aug 2014, 6:05 pm

RE: Customer Service thread - by BJ10VUS - 02 Aug 2014, 8:03 pm

RE: Customer Service thread - by Dan - 02 Aug 2014, 8:05 pm

RE: Customer Service thread - by Jimmi - 02 Aug 2014, 8:10 pm

RE: Customer Service thread - by tyresmoke - 02 Aug 2014, 8:14 pm

RE: Customer Service thread - by Roland Pratt - 03 Aug 2014, 8:36 am

RE: Customer Service thread - by Tom - 07 Sep 2014, 8:15 pm

RE: Customer Service thread - by L469 YVK - 07 Sep 2014, 9:11 pm

RE: Customer Service thread - by Adrian - 07 Sep 2014, 9:18 pm

RE: Customer Service thread - by S813 FVK - 07 Sep 2014, 9:22 pm

RE: Customer Service thread - by Andreos1 - 09 Sep 2014, 10:26 am

Re: RE: Customer Service thread - by Dan - 09 Sep 2014, 10:39 am

RE: Customer Service thread - by gtom - 09 Sep 2014, 7:54 pm

Re: RE: Customer Service thread - by Adrian - 09 Sep 2014, 8:08 pm

RE: Customer Service thread - by gtom - 09 Sep 2014, 10:40 pm

RE: Customer Service thread - by Adrian - 23 Sep 2014, 5:21 pm

RE: Customer Service thread - by Dan - 07 Oct 2014, 4:08 pm

RE: Customer Service thread - by Michael - 07 Oct 2014, 6:27 pm

RE: Customer Service thread - by Adrian - 07 Oct 2014, 7:22 pm

RE: Customer Service thread - by Dan - 07 Oct 2014, 7:25 pm

RE: Customer Service thread - by Adrian - 07 Oct 2014, 7:30 pm

Customer Service thread - by R852 PRG - 07 Oct 2014, 6:13 pm

RE: Customer Service thread - by Dan - 07 Oct 2014, 6:22 pm

RE: Customer Service thread - by Andreos1 - 13 Oct 2014, 5:16 pm

RE: Customer Service thread - by Andreos1 - 07 Nov 2014, 10:34 pm

RE: Customer Service thread - by Dan - 09 Nov 2014, 6:00 pm

RE: Customer Service thread - by Adrian - 09 Nov 2014, 7:47 pm

RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 6:45 pm

RE: Customer Service thread - by Adrian - 12 Nov 2014, 8:17 pm

RE: Customer Service thread - by Dan - 12 Nov 2014, 8:47 pm

RE: Customer Service thread - by Adrian - 12 Nov 2014, 8:59 pm

RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 9:13 pm

RE: Customer Service thread - by mb134 - 12 Nov 2014, 9:28 pm

RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 9:38 pm

RE: Customer Service thread - by mb134 - 12 Nov 2014, 9:50 pm

RE: Customer Service thread - by Dan - 17 Nov 2014, 2:42 pm

RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:17 pm

RE: Customer Service thread - by mb134 - 12 Nov 2014, 10:29 pm

RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:41 pm

RE: Customer Service thread - by Adrian - 13 Nov 2014, 5:50 pm

RE: Customer Service thread - by Dan - 13 Nov 2014, 6:09 pm

RE: Customer Service thread - by Adrian - 13 Nov 2014, 6:14 pm

RE: Customer Service thread - by citaro5284 - 15 Nov 2014, 8:41 am

RE: Customer Service thread - by eezypeazy - 15 Nov 2014, 9:24 am

Re: RE: Customer Service thread - by Adrian - 15 Nov 2014, 9:29 am

RE: Customer Service thread - by Andreos1 - 29 Nov 2014, 5:32 pm

RE: Customer Service thread - by Dan - 01 Dec 2014, 5:35 pm

RE: Customer Service thread - by Adrian - 08 Dec 2014, 8:48 pm

RE: Customer Service thread - by Dan - 08 Dec 2014, 8:51 pm

RE: Customer Service thread - by mb134 - 08 Dec 2014, 9:15 pm

RE: Customer Service thread - by cbma06 - 12 Dec 2014, 6:59 pm

RE: Customer Service thread - by cbma06 - 12 Dec 2014, 7:08 pm

RE: Customer Service thread - by Jimmi - 12 Dec 2014, 8:50 pm

RE: Customer Service thread - by Tom - 12 Dec 2014, 8:51 pm

RE: Customer Service thread - by Adrian - 12 Dec 2014, 11:10 pm

RE: Customer Service thread - by Jimmi - 12 Dec 2014, 9:09 pm

RE: Customer Service thread - by Andreos1 - 13 Dec 2014, 9:15 am

RE: Customer Service thread - by mb134 - 30 Dec 2014, 3:51 pm

RE: Customer Service thread - by Dan - 30 Dec 2014, 3:57 pm

RE: Customer Service thread - by mb134 - 30 Dec 2014, 4:05 pm

RE: Customer Service thread - by Adrian - 30 Dec 2014, 4:28 pm

RE: Customer Service thread - by mb134 - 30 Dec 2014, 4:39 pm

RE: Customer Service thread - by tyresmoke - 30 Dec 2014, 9:56 pm

RE: Customer Service thread - by mb134 - 30 Dec 2014, 10:07 pm

RE: Customer Service thread - by tyresmoke - 31 Dec 2014, 7:35 am

RE: Customer Service thread - by mb134 - 31 Dec 2014, 9:39 am

RE: Customer Service thread - by Adrian - 30 Dec 2014, 4:31 pm

RE: Customer Service thread - by Andreos1 - 30 Dec 2014, 9:19 pm

RE: Customer Service thread - by mb134 - 30 Dec 2014, 9:24 pm

RE: Customer Service thread - by Adrian - 30 Dec 2014, 10:02 pm

Customer Service thread - by R852 PRG - 22 Feb 2015, 3:33 pm

RE: Customer Service thread - by Dan - 22 Feb 2015, 3:35 pm

Customer Service thread - by R852 PRG - 22 Feb 2015, 3:37 pm

RE: Customer Service thread - by Dan - 22 Feb 2015, 3:39 pm

RE: Customer Service thread - by R852 PRG - 20 Mar 2015, 6:09 pm

RE: Customer Service thread - by Michael - 31 Mar 2015, 8:41 pm

RE: Customer Service thread - by Andreos1 - 26 May 2015, 12:38 pm

Customer Service thread - by Adrian - 28 May 2015, 9:48 pm

RE: Customer Service thread - by Malarkey - 28 May 2015, 9:54 pm

RE: Customer Service thread - by S813 FVK - 28 May 2015, 10:15 pm

RE: Customer Service thread - by Davie - 28 May 2015, 10:30 pm

RE: Customer Service thread - by Jimmi - 02 Jun 2015, 8:34 pm

RE: Customer Service thread - by Andreos1 - 02 Jun 2015, 8:37 pm

RE: Customer Service thread - by Dan - 03 Jun 2015, 9:25 am

Customer Service thread - by Jimmi - 16 Jun 2015, 11:08 am

RE: Customer Service thread - by Adrian - 19 Jun 2015, 6:24 pm

RE: Customer Service thread - by Jimmi - 19 Jun 2015, 6:43 pm

Customer Service thread - by Adrian - 31 Jul 2015, 4:41 pm

RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 6:51 pm

RE: Customer Service thread - by citaro5284 - 11 Aug 2015, 6:53 pm

RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 6:54 pm

RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 6:59 pm

RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 6:57 pm

RE: Customer Service thread - by Adrian - 11 Aug 2015, 7:00 pm

RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 7:14 pm

RE: Customer Service thread - by Adrian - 11 Aug 2015, 7:17 pm

RE: Customer Service thread - by omnicity4659 - 13 Aug 2015, 1:09 pm

RE: Customer Service thread - by Adrian - 07 Sep 2015, 6:10 pm

RE: Customer Service thread - by Andreos1 - 07 Sep 2015, 7:55 pm

RE: Customer Service thread - by R852 PRG - 07 Sep 2015, 8:01 pm

RE: Customer Service thread - by northern156 - 07 Sep 2015, 9:04 pm

RE: Customer Service thread - by citaro5284 - 08 Sep 2015, 4:06 pm

RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 3:32 pm

RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 3:56 pm

RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 4:01 pm

RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 4:09 pm

RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 4:30 pm

RE: Customer Service thread - by Tom - 23 Dec 2016, 5:49 pm

RE: Customer Service thread - by Andreos1 - 23 Dec 2016, 7:27 pm

RE: Customer Service thread - by Tom - 23 Dec 2016, 8:34 pm

RE: Customer Service thread - by Andreos1 - 23 Dec 2016, 11:16 pm

RE: Customer Service thread - by Ambassador - 23 Dec 2016, 10:23 pm

RE: Customer Service thread - by Adrian - 24 Dec 2016, 11:23 am

RE: Customer Service thread - by Michael - 23 Dec 2016, 10:27 pm

RE: Customer Service thread - by Dan - 09 Apr 2017, 7:09 am

RE: Customer Service thread - by Andreos1 - 09 Apr 2017, 8:15 am

RE: Customer Service thread - by markydh - 09 Apr 2017, 12:19 pm

RE: Customer Service thread - by Adrian - 09 Apr 2017, 12:25 pm

RE: Customer Service thread - by James101 - 09 Apr 2017, 6:14 pm

RE: Customer Service thread - by Adrian - 09 Apr 2017, 7:52 pm

RE: Customer Service thread - by James101 - 09 Apr 2017, 7:56 pm

RE: Customer Service thread - by Adrian - 09 Apr 2017, 7:58 pm

RE: Customer Service thread - by Ambassador - 09 Apr 2017, 11:17 pm

RE: Customer Service thread - by LeeCalder - 10 Apr 2017, 6:19 am

RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 8:55 am

RE: Customer Service thread - by Adrian - 10 Apr 2017, 9:32 am

RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 9:40 am

RE: Customer Service thread - by markydh - 10 Apr 2017, 10:42 am

RE: Customer Service thread - by Andreos1 - 07 Dec 2017, 6:50 pm

RE: Customer Service thread - by Andreos1 - 28 Mar 2018, 5:45 pm

RE: Customer Service thread - by Chris 1 - 29 Mar 2018, 11:16 am

RE: Customer Service thread - by Andreos1 - 30 Mar 2018, 9:32 am

RE: Customer Service thread - by James101 - 30 Mar 2018, 9:39 pm

RE: Customer Service thread - by Andreos1 - 31 Mar 2018, 1:17 pm

RE: Customer Service thread - by Chris 1 - 04 Apr 2018, 12:16 pm

RE: Customer Service thread - by Andreos1 - 04 Apr 2018, 12:54 pm

RE: Customer Service thread - by Andreos1 - 12 Jul 2019, 5:36 pm

RE: Customer Service thread - by James101 - 24 Jul 2019, 9:30 pm

RE: Customer Service thread - by deanmachine - 24 Jul 2019, 10:41 pm

RE: Customer Service thread - by James101 - 24 Jul 2019, 11:02 pm

RE: Customer Service thread - by Adrian - 25 Jul 2019, 8:00 pm

RE: Customer Service thread - by Adrian - 16 Aug 2019, 6:46 pm

RE: Customer Service thread - by Andreos1 - 16 Aug 2019, 9:16 pm

RE: Customer Service thread - by Adrian - 24 Aug 2019, 8:59 pm

RE: Customer Service thread - by Tyne_Traveller - 25 Aug 2019, 8:38 am

RE: Customer Service thread - by Adrian - 25 Aug 2019, 3:26 pm

RE: Customer Service thread - by tyresmoke - 26 Aug 2019, 11:04 am

RE: Customer Service thread - by Andreos1 - 26 Aug 2019, 3:03 pm

RE: Customer Service thread - by Andreos1 - 23 Jun 2020, 8:05 pm

RE: Customer Service thread - by deanmachine - 30 Jul 2020, 7:05 pm

RE: Customer Service thread - by Andreos1 - 30 Jul 2020, 8:22 pm

RE: Customer Service thread - by tyresmoke - 30 Jul 2020, 7:38 pm

RE: Customer Service thread - by deanmachine - 30 Jul 2020, 8:17 pm

RE: Customer Service thread - by Rob44 - 31 Jul 2020, 10:40 am

RE: Customer Service thread - by Adrian - 14 Aug 2021, 1:22 pm

RE: Customer Service thread - by Adrian - 30 Mar 2022, 12:16 pm

RE: Customer Service thread - by streetdeckfan - 30 Mar 2022, 4:39 pm

RE: Complaint Stories - by Adrian - 18 Apr 2014, 8:23 pm