Go North East - 2023 Pay Deal and Industrial Action
Go North East - 2023 Pay Deal and Industrial Action
(02 Dec 2023, 1:26 pm)Dan Surely you don’t actually believe this wasn’t discussed and agreed with Local Authorities and Transport North East prior to implementation?
Heck, the fact that Councillor Gannon was the first to announce it - ahead of the company - tells you that TNE were clearly involved.
The reason for the change to singles and returns is simply in response to customer and colleague feedback this morning, and down to how customers have responded to the offer on day one, thus avoiding putting drivers in a situation of conflict.
Effectively the offer remains the same - albeit now excludes TNE products - as customers can still travel all day for free.
(02 Dec 2023, 1:26 pm)Dan Surely you don’t actually believe this wasn’t discussed and agreed with Local Authorities and Transport North East prior to implementation?
Heck, the fact that Councillor Gannon was the first to announce it - ahead of the company - tells you that TNE were clearly involved.
The reason for the change to singles and returns is simply in response to customer and colleague feedback this morning, and down to how customers have responded to the offer on day one, thus avoiding putting drivers in a situation of conflict.
Effectively the offer remains the same - albeit now excludes TNE products - as customers can still travel all day for free.
(02 Dec 2023, 12:53 pm)mb134 People who live in and around Durham and have Arriva weekly/monthly tickets?
The people who just get on the first bus which comes (given the current £2 singles)?
People who use journey planners such as Google Maps, and the X12 is the next bus at their stop?
(02 Dec 2023, 12:53 pm)mb134 People who live in and around Durham and have Arriva weekly/monthly tickets?
The people who just get on the first bus which comes (given the current £2 singles)?
People who use journey planners such as Google Maps, and the X12 is the next bus at their stop?
(02 Dec 2023, 9:42 am)streetdeckfan We were following the X21 and 6 earlier, one was packed, the other not. Can you guess which one?
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(02 Dec 2023, 9:42 am)streetdeckfan We were following the X21 and 6 earlier, one was packed, the other not. Can you guess which one?
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(02 Dec 2023, 1:26 pm)Dan Surely you don’t actually believe this wasn’t discussed and agreed with Local Authorities and Transport North East prior to implementation?
Heck, the fact that Councillor Gannon was the first to announce it - ahead of the company - tells you that TNE were clearly involved.
The reason for the change to singles and returns is simply in response to customer and colleague feedback this morning, and down to how customers have responded to the offer on day one, thus avoiding putting drivers in a situation of conflict.
Effectively the offer remains the same - albeit now excludes TNE products - as customers can still travel all day for free.
Sent from my iPhone using Tapatalk
(02 Dec 2023, 1:26 pm)Dan Surely you don’t actually believe this wasn’t discussed and agreed with Local Authorities and Transport North East prior to implementation?
Heck, the fact that Councillor Gannon was the first to announce it - ahead of the company - tells you that TNE were clearly involved.
The reason for the change to singles and returns is simply in response to customer and colleague feedback this morning, and down to how customers have responded to the offer on day one, thus avoiding putting drivers in a situation of conflict.
Effectively the offer remains the same - albeit now excludes TNE products - as customers can still travel all day for free.
Sent from my iPhone using Tapatalk
(02 Dec 2023, 3:42 pm)Adrian 'How customers have responded to the offer on day one'? You're not suggesting that customers would have actively persuaded Go North East not to offer a issue a free ticket, which entitles them to travel on other operators and the Metro?
The offer is completely different now. It's free travel on one operator, as oppose to free multi-modal transport across the region.
This was perhaps a good gesture in theory (and recognising this is very likely a first from an operator), but to significantly shift the goal posts now shows that it's ill-conceived in practice.
(02 Dec 2023, 3:42 pm)Adrian 'How customers have responded to the offer on day one'? You're not suggesting that customers would have actively persuaded Go North East not to offer a issue a free ticket, which entitles them to travel on other operators and the Metro?
The offer is completely different now. It's free travel on one operator, as oppose to free multi-modal transport across the region.
This was perhaps a good gesture in theory (and recognising this is very likely a first from an operator), but to significantly shift the goal posts now shows that it's ill-conceived in practice.
(02 Dec 2023, 4:17 pm)DeltaMan Why would the drivers be in conflict with customers? The news story yesterday clearly said TNE Day Tickets could be bought for nothing, so that is the expectation.
Surely the only thing putting drivers in conflict is the company withdrawing the TNE element after it went live. Nice first day back for some of them I bet
(02 Dec 2023, 4:21 pm)Dan Obviously not. I was referring to the confusion around which tickets could be purchased (or obtained free of charge), resultant delays to boarding times, and some customers simply boarding the bus and sitting down without stating which ticket they were actually wanting. All of which added to conflict on buses this morning.
The offer remains much the same to the majority of customers (given the majority of tickets operators sell are single, returns and operator-specific day tickets).
This was - and still is - a very good gesture, with one aim to re-build trust in the company and get people back on board, and also to avoid conflict situations for drivers after prolonged strike action. For once let’s simply see this for what it is.
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(02 Dec 2023, 4:17 pm)DeltaMan Why would the drivers be in conflict with customers? The news story yesterday clearly said TNE Day Tickets could be bought for nothing, so that is the expectation.
Surely the only thing putting drivers in conflict is the company withdrawing the TNE element after it went live. Nice first day back for some of them I bet
(02 Dec 2023, 4:21 pm)Dan Obviously not. I was referring to the confusion around which tickets could be purchased (or obtained free of charge), resultant delays to boarding times, and some customers simply boarding the bus and sitting down without stating which ticket they were actually wanting. All of which added to conflict on buses this morning.
The offer remains much the same to the majority of customers (given the majority of tickets operators sell are single, returns and operator-specific day tickets).
This was - and still is - a very good gesture, with one aim to re-build trust in the company and get people back on board, and also to avoid conflict situations for drivers after prolonged strike action. For once let’s simply see this for what it is.
Sent from my iPhone using Tapatalk
(02 Dec 2023, 4:22 pm)Adrian I'd argue by moving the goal posts now, you're actually going to achieve everything that you've quite rightly tried to avoid as a company. It's drivers who are going to get it in the neck when customers are asked for a fare, when they're not expecting to pay for one. Isn't that only going to delay buses more?
(02 Dec 2023, 4:22 pm)Adrian I'd argue by moving the goal posts now, you're actually going to achieve everything that you've quite rightly tried to avoid as a company. It's drivers who are going to get it in the neck when customers are asked for a fare, when they're not expecting to pay for one. Isn't that only going to delay buses more?
(02 Dec 2023, 7:19 pm)Wybus Should be free travel for everyone except for the people moaning and complaining here who have to pay £4
I’m sure if Go North East posted a million quid through every letterbox in the north east some here would find fault
(02 Dec 2023, 7:19 pm)Wybus Should be free travel for everyone except for the people moaning and complaining here who have to pay £4
I’m sure if Go North East posted a million quid through every letterbox in the north east some here would find fault
(02 Dec 2023, 7:19 pm)Wybus Should be free travel for everyone except for the people moaning and complaining here who have to pay £4The whole point of a forum is for discussion and debate. Just because someone has a difference of opinion, doesn't mean they're moaning!
I’m sure if Go North East posted a million quid through every letterbox in the north east some here would find fault
(02 Dec 2023, 7:19 pm)Wybus Should be free travel for everyone except for the people moaning and complaining here who have to pay £4The whole point of a forum is for discussion and debate. Just because someone has a difference of opinion, doesn't mean they're moaning!
I’m sure if Go North East posted a million quid through every letterbox in the north east some here would find fault
(02 Dec 2023, 7:58 pm)itsadam Does anyone see a difference in drivers' attitudes?
(02 Dec 2023, 7:58 pm)itsadam Does anyone see a difference in drivers' attitudes?
(02 Dec 2023, 8:31 pm)Rapidsnap My mam complained to me that a driver was rather arsey with her this morning as she thought she could get on and sit down. Called her back up to the cab and told her she needed at ticket, she said ok give me the ticket, then the driver demanded to ask where she was going. Mind this bearing in mind that she had waited over 30 minutes for a bus, even 3x 22s that were scheduled to turn up never showed up. Neither operator showing bus travel in a positive light, even if one was offering free travel.
Dread to think of the chaos around 10pm when the arena, city hall and St James' Park kick out at the end of their respective events.
(02 Dec 2023, 8:31 pm)Rapidsnap My mam complained to me that a driver was rather arsey with her this morning as she thought she could get on and sit down. Called her back up to the cab and told her she needed at ticket, she said ok give me the ticket, then the driver demanded to ask where she was going. Mind this bearing in mind that she had waited over 30 minutes for a bus, even 3x 22s that were scheduled to turn up never showed up. Neither operator showing bus travel in a positive light, even if one was offering free travel.
Dread to think of the chaos around 10pm when the arena, city hall and St James' Park kick out at the end of their respective events.
