Go North East - 2023 Pay Deal and Industrial Action
Go North East - 2023 Pay Deal and Industrial Action
(03 Dec 2023, 11:34 am)big mac No journey cancellation list any more?
(03 Dec 2023, 11:34 am)big mac No journey cancellation list any more?
(03 Dec 2023, 11:57 am)Aaron21 Give it a few days. There's no way in hell journeys ain't getting cancelled. Find that hard to believe. Before the strikes there were cancelled services left right amd centre then all of a sudden the services are complete fine. I'm sure a certain wise man will come in here and bless is with his long paragraph on how the depot are now full staffed (like we haven't heard that sentence before)
(03 Dec 2023, 11:57 am)Aaron21 Give it a few days. There's no way in hell journeys ain't getting cancelled. Find that hard to believe. Before the strikes there were cancelled services left right amd centre then all of a sudden the services are complete fine. I'm sure a certain wise man will come in here and bless is with his long paragraph on how the depot are now full staffed (like we haven't heard that sentence before)
(02 Dec 2023, 3:12 pm)Storx I used to use it when I needed to get down to Birtley as the Blyth and Tyne tickets were valid so it was free to use it and would happily let a 21 or 2 go by to use it - it was quicker aswell and you'd always pass the 21 that I'd let go since it stops everywhere.
(02 Dec 2023, 3:12 pm)Storx I used to use it when I needed to get down to Birtley as the Blyth and Tyne tickets were valid so it was free to use it and would happily let a 21 or 2 go by to use it - it was quicker aswell and you'd always pass the 21 that I'd let go since it stops everywhere.
(03 Dec 2023, 12:28 pm)citaro5284 Casper, Melchoir or Balthasar?
(03 Dec 2023, 11:57 am)Aaron21 Give it a few days. There's no way in hell journeys ain't getting cancelled. Find that hard to believe. Before the strikes there were cancelled services left right amd centre then all of a sudden the services are complete fine. I'm sure a certain wise man will come in here and bless is with his long paragraph on how the depot are now full staffed (like we haven't heard that sentence before)
(03 Dec 2023, 12:28 pm)citaro5284 Casper, Melchoir or Balthasar?
(03 Dec 2023, 11:57 am)Aaron21 Give it a few days. There's no way in hell journeys ain't getting cancelled. Find that hard to believe. Before the strikes there were cancelled services left right amd centre then all of a sudden the services are complete fine. I'm sure a certain wise man will come in here and bless is with his long paragraph on how the depot are now full staffed (like we haven't heard that sentence before)
(03 Dec 2023, 3:47 am)itsadam I could argue that customer service is as important as a punctual bus service
(03 Dec 2023, 7:14 pm)Thomas12 On this note, are GNE now offering customer service on a weekends and longer hours? They seem to be replying to complaints/comments today and yesterday.It's all about productivity, you see.
(03 Dec 2023, 7:14 pm)Thomas12 On this note, are GNE now offering customer service on a weekends and longer hours? They seem to be replying to complaints/comments today and yesterday.It's all about productivity, you see.
(03 Dec 2023, 7:42 pm)MurdnunoC It's all about productivity, you see.
Their counterparts at Stagecoach are more productive (with shorter/unpaid breaks), so it's a drive to increase productivity by making customer service work weekends/evenings.
Or at least that's what supermarket worker at Aldi told me as they were stocking shelves whilst being on the till at the same time.
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(03 Dec 2023, 7:42 pm)MurdnunoC It's all about productivity, you see.
Their counterparts at Stagecoach are more productive (with shorter/unpaid breaks), so it's a drive to increase productivity by making customer service work weekends/evenings.
Or at least that's what supermarket worker at Aldi told me as they were stocking shelves whilst being on the till at the same time.
Sent from my SM-A526B using Tapatalk
(03 Dec 2023, 8:09 pm)mb134 I'd heard the drivers are actually the ones on customer service duties to improve their productivity relative to the Stagecoach drivers. At all traffic lights they're expected to load up their assigned social media platform (single deck drivers are Facebook, double deck on Twitter) and respond to at least 5 queries per stop.Think the Traffic Commissioner would have raised eyebrows if that was happening haha!
(03 Dec 2023, 8:09 pm)mb134 I'd heard the drivers are actually the ones on customer service duties to improve their productivity relative to the Stagecoach drivers. At all traffic lights they're expected to load up their assigned social media platform (single deck drivers are Facebook, double deck on Twitter) and respond to at least 5 queries per stop.Think the Traffic Commissioner would have raised eyebrows if that was happening haha!
(03 Dec 2023, 8:26 pm)L469 YVK Think the Traffic Commissioner would have raised eyebrows if that was happening haha!
Love the sarcasm though if intended!
(03 Dec 2023, 8:26 pm)L469 YVK Think the Traffic Commissioner would have raised eyebrows if that was happening haha!
Love the sarcasm though if intended!
(03 Dec 2023, 8:09 pm)mb134 I'd heard the drivers are actually the ones on customer service duties to improve their productivity relative to the Stagecoach drivers. At all traffic lights they're expected to load up their assigned social media platform (single deck drivers are Facebook, double deck on Twitter) and respond to at least 5 queries per stop.
(03 Dec 2023, 8:09 pm)mb134 I'd heard the drivers are actually the ones on customer service duties to improve their productivity relative to the Stagecoach drivers. At all traffic lights they're expected to load up their assigned social media platform (single deck drivers are Facebook, double deck on Twitter) and respond to at least 5 queries per stop.
(04 Dec 2023, 12:46 am)Unber43 Like what.
That Ben's a bell**d, sometimes the truth just hurts that nigel is a C U Next Tuesday
(04 Dec 2023, 12:46 am)Unber43 Like what.
That Ben's a bell**d, sometimes the truth just hurts that nigel is a C U Next Tuesday
(04 Dec 2023, 12:46 am)Unber43 Like what.Publicly slating your employer on social media is usually seen as bringing the company into disrepute and disciplinary action usually follows.
That Ben's a bell**d, sometimes the truth just hurts that nigel is a C U Next Tuesday
(04 Dec 2023, 12:46 am)Unber43 Like what.Publicly slating your employer on social media is usually seen as bringing the company into disrepute and disciplinary action usually follows.
That Ben's a bell**d, sometimes the truth just hurts that nigel is a C U Next Tuesday
(04 Dec 2023, 7:02 am)MVK 500R Publicly slating your employer on social media is usually seen as bringing the company into disrepute and disciplinary action usually follows.
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(04 Dec 2023, 7:02 am)MVK 500R Publicly slating your employer on social media is usually seen as bringing the company into disrepute and disciplinary action usually follows.
Sent from my SM-S908B using Tapatalk
(04 Dec 2023, 12:29 pm)Adrian If we're talking bringing the company into disrepute, then I wonder when they'll be hitting Ben with the book, for his staff comms during the dispute.
Policies apply to everyone, after all.
(04 Dec 2023, 12:29 pm)Adrian If we're talking bringing the company into disrepute, then I wonder when they'll be hitting Ben with the book, for his staff comms during the dispute.
Policies apply to everyone, after all.
(04 Dec 2023, 12:29 pm)Adrian If we're talking bringing the company into disrepute, then I wonder when they'll be hitting Ben with the book, for his staff comms during the dispute.Absolutely it should be across the board.
Policies apply to everyone, after all.
(04 Dec 2023, 12:29 pm)Adrian If we're talking bringing the company into disrepute, then I wonder when they'll be hitting Ben with the book, for his staff comms during the dispute.
Policies apply to everyone, after all.
(04 Dec 2023, 12:29 pm)Adrian If we're talking bringing the company into disrepute, then I wonder when they'll be hitting Ben with the book, for his staff comms during the dispute.
Policies apply to everyone, after all.
(04 Dec 2023, 12:29 pm)Adrian If we're talking bringing the company into disrepute, then I wonder when they'll be hitting Ben with the book, for his staff comms during the dispute.
Policies apply to everyone, after all.
(04 Dec 2023, 12:29 pm)Adrian If we're talking bringing the company into disrepute, then I wonder when they'll be hitting Ben with the book, for his staff comms during the dispute.
Policies apply to everyone, after all.
