Passenger Focus
Passenger Focus
https://www.transportfocus.org.uk/resear...ss-report/
I'm conscious that discussion regarding consultations have taken place in this thread and operator specific threads and the issue of sampling has been brought up in this thread.
Numerous points have been made about local operators and their attitude towards consulting passengers on change and whether it's a tick box exercise, with decisions already being made - regardless of a consultation outcome or if operators really are interested in what passengers have to say.
In the link above, there are some excellent case studies regarding consultation excercises. Primarily from LA's, the detail and effort they have gone in to, is quite impressive.
Something other local operators could learn from? I think we could all agree that previous consultation attempts, haven't always been too impressive...
