(26 Mar 2014, 10:05 am)eezypeazy The Passenger Focus survey results are announced today.
Some points from that survey.
Fare paying passengers - Only 27% were v satisfied and 38% were satisfied.
Pass holders (conc) were 90% satisfied (95% on GNE)
The whole survey is skewed by the inclusion of non fare paying passengers
Some scores for GNE have actually dropped. Anyone downloading, GNE's breakdown is on page 90 (ironic eh!)
