Passenger Focus
Passenger Focus
(26 Mar 2014, 2:58 pm)Andreos Constantopolous You seem to be posting with increasing regularity again eezypeazy.
Thanks for this, will have a look later on at it.
Hopefully, there will have been a broad range of people (paying and free) who have contributed as well as seeing an increase in the abc1 commuters who weren't too happy according to last years report.
If GNE listened to arguably their most import customers, then the abc1s will be a lot happier.
Going from your figures, it appears the '90% of our customers are satisfied' line, is based on just over 1/3 of their passengers over a day!
I wonder what the other 2/3 of passengers think?
Just a general question to everyone on the forum - but has anyone taken part or seen the researchers out on the buses this year?
Not sure anyone was approached at all last year.
(26 Mar 2014, 2:58 pm)Andreos Constantopolous You seem to be posting with increasing regularity again eezypeazy.
Thanks for this, will have a look later on at it.
Hopefully, there will have been a broad range of people (paying and free) who have contributed as well as seeing an increase in the abc1 commuters who weren't too happy according to last years report.
If GNE listened to arguably their most import customers, then the abc1s will be a lot happier.
Going from your figures, it appears the '90% of our customers are satisfied' line, is based on just over 1/3 of their passengers over a day!
I wonder what the other 2/3 of passengers think?
Just a general question to everyone on the forum - but has anyone taken part or seen the researchers out on the buses this year?
Not sure anyone was approached at all last year.
