Passenger Focus

North East Buses Local Bus Scene Operations, Management & Infrastructure Passenger Focus

Passenger Focus

Passenger Focus

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Adrian

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27 Mar 2014, 3:13 pm #19

(27 Mar 2014, 2:50 pm)eezypeazy The Chronicle report is wrong - the journalist has used the previous year's figures.

GNE's 'value for money' figure is now 66 per cent - that means that, using a valid representative sample, verified by an independent passenger watchdog, two thirds of GNE's passengers perceive the Company as offering 'value for money'.

Well that's great. All these operators can give themselves a big pat on the back if they honestly think a pitiful response (less than half a percent in this example) to a survey represents their customers opinion.

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Adrian

27 Mar 2014, 3:13 pm #19

(27 Mar 2014, 2:50 pm)eezypeazy The Chronicle report is wrong - the journalist has used the previous year's figures.

GNE's 'value for money' figure is now 66 per cent - that means that, using a valid representative sample, verified by an independent passenger watchdog, two thirds of GNE's passengers perceive the Company as offering 'value for money'.

Well that's great. All these operators can give themselves a big pat on the back if they honestly think a pitiful response (less than half a percent in this example) to a survey represents their customers opinion.

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Messages In This Thread

RE: Go North East - Latest - by eezypeazy - 26 Mar 2014, 10:05 am

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 11:36 am

RE: Passenger Focus - by eezypeazy - 27 Mar 2014, 2:50 pm

Re: RE: Passenger Focus - by Adrian - 27 Mar 2014, 3:13 pm

RE: Passenger Focus - by eezypeazy - 27 Mar 2014, 3:18 pm

Re: RE: Passenger Focus - by Adrian - 27 Mar 2014, 3:37 pm

RE: Passenger Focus - by eezypeazy - 27 Mar 2014, 3:59 pm

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 4:32 pm

RE: Passenger Focus - by Dan - 27 Mar 2014, 5:27 pm

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 5:30 pm

RE: Passenger Focus - by Adrian - 27 Mar 2014, 6:05 pm

Re: RE: Passenger Focus - by Adrian - 27 Mar 2014, 5:00 pm

RE: Passenger Focus - by MurdnunoC - 27 Mar 2014, 5:37 pm

RE: Passenger Focus - by Adrian - 27 Mar 2014, 6:10 pm

RE: Passenger Focus - by citaro5284 - 27 Mar 2014, 6:22 pm

Re: RE: Passenger Focus - by Dan - 27 Mar 2014, 6:11 pm

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 6:25 pm

RE: Passenger Focus - by Adrian - 27 Mar 2014, 6:58 pm

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 7:28 pm

RE: Passenger Focus - by eezypeazy - 27 Mar 2014, 7:41 pm

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 7:45 pm

RE: Passenger Focus - by Adrian - 27 Mar 2014, 7:59 pm

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 9:11 pm

Re: RE: Passenger Focus - by Adrian - 27 Mar 2014, 6:25 pm

RE: Passenger Focus - by MurdnunoC - 27 Mar 2014, 6:53 pm

RE: Passenger Focus - by Andreos1 - 29 Mar 2014, 8:52 am

RE: Passenger Focus - by Andreos1 - 30 May 2014, 3:22 pm

RE: Passenger Focus - by Adrian - 30 May 2014, 6:22 pm

RE: Passenger Focus - by GuyParkRoyal - 05 Nov 2014, 3:43 pm

RE: Passenger Focus - by Adrian - 05 Nov 2014, 9:21 pm

RE: Passenger Focus - by GuyParkRoyal - 06 Nov 2014, 8:30 am

RE: Passenger Focus - by Andreos1 - 12 Mar 2015, 9:43 am

RE: Passenger Focus - by Adrian - 12 Mar 2015, 10:09 am

RE: Passenger Focus - by Dan - 12 Mar 2015, 3:30 pm

RE: Passenger Focus - by Adrian - 12 Mar 2015, 5:37 pm

RE: Passenger Focus - by Adrian - 09 Apr 2016, 11:24 pm

Passenger Focus - by Adrian - 09 Apr 2016, 11:43 pm

RE: Passenger Focus - by Andreos1 - 15 Sep 2016, 9:14 am

RE: Passenger Focus - by Adrian - 15 Sep 2016, 2:06 pm

RE: Passenger Focus - by Andreos1 - 15 Sep 2016, 3:04 pm

RE: Passenger Focus - by Andreos1 - 20 Feb 2017, 6:43 pm

RE: Passenger Focus - by Andreos1 - 23 Mar 2017, 7:30 pm

RE: Passenger Focus - by Andreos1 - 03 May 2017, 2:38 pm

RE: Passenger Focus - by Andreos1 - 14 Mar 2018, 7:02 pm

RE: Passenger Focus - by eezypeazy - 18 Mar 2018, 8:07 am

RE: Passenger Focus - by MurdnunoC - 18 Mar 2018, 8:57 pm

RE: Go North East - Latest - by gtom - 26 Mar 2014, 10:45 am

RE: Go North East - Latest - by eezypeazy - 26 Mar 2014, 10:53 am

RE: Go North East - Latest - by Adrian - 26 Mar 2014, 12:41 pm

RE: Go North East - Latest - by Andreos1 - 26 Mar 2014, 2:58 pm

RE: Go North East - Latest - by R852 PRG - 26 Mar 2014, 3:39 pm

RE: Go North East - Latest - by Adrian - 26 Mar 2014, 4:03 pm

RE: Go North East - Latest - by eezypeazy - 26 Mar 2014, 4:23 pm

Re: RE: Go North East - Latest - by Adrian - 26 Mar 2014, 4:26 pm

RE: Go North East - Latest - by Andreos1 - 26 Mar 2014, 4:31 pm

RE: Go North East - Latest - by Davey Bowyer - 26 Mar 2014, 5:20 pm

RE: Go North East - Latest - by MurdnunoC - 26 Mar 2014, 5:25 pm

RE: Go North East - Latest - by Adrian - 26 Mar 2014, 5:28 pm

RE: Passenger Focus - by Davey Bowyer - 26 Mar 2014, 6:00 pm

RE: Passenger Focus - by Andreos1 - 26 Mar 2014, 8:11 pm