Passenger Focus

North East Buses Local Bus Scene Operations, Management & Infrastructure Passenger Focus

Passenger Focus

Passenger Focus

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Adrian

9,583

27 Mar 2014, 6:10 pm #29

(27 Mar 2014, 5:37 pm)AdamY To play devil's advocate, it would be interesting to see the reaction of bus operators if the result for 'Overall Satisfaction' hovered around the 20-30% mark instead of 80-90%.

Would the same survey be dismissed as irrelevant and unrepresentative through the sampling techniques used? Would the folks at Passenger Focus be branded as operating under a particular agenda?

I wonder why none of the big three operators use a independent body to independently survey their own workplaces? Great Place to Work for example. Quick search reveals that neither Stagecoach, Arriva or the Go Ahead Group have achieved this status... what works for the customer works for their own surely?

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Adrian

27 Mar 2014, 6:10 pm #29

(27 Mar 2014, 5:37 pm)AdamY To play devil's advocate, it would be interesting to see the reaction of bus operators if the result for 'Overall Satisfaction' hovered around the 20-30% mark instead of 80-90%.

Would the same survey be dismissed as irrelevant and unrepresentative through the sampling techniques used? Would the folks at Passenger Focus be branded as operating under a particular agenda?

I wonder why none of the big three operators use a independent body to independently survey their own workplaces? Great Place to Work for example. Quick search reveals that neither Stagecoach, Arriva or the Go Ahead Group have achieved this status... what works for the customer works for their own surely?

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Messages In This Thread

RE: Go North East - Latest - by eezypeazy - 26 Mar 2014, 10:05 am

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 11:36 am

RE: Passenger Focus - by eezypeazy - 27 Mar 2014, 2:50 pm

Re: RE: Passenger Focus - by Adrian - 27 Mar 2014, 3:13 pm

RE: Passenger Focus - by eezypeazy - 27 Mar 2014, 3:18 pm

Re: RE: Passenger Focus - by Adrian - 27 Mar 2014, 3:37 pm

RE: Passenger Focus - by eezypeazy - 27 Mar 2014, 3:59 pm

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 4:32 pm

RE: Passenger Focus - by Dan - 27 Mar 2014, 5:27 pm

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 5:30 pm

RE: Passenger Focus - by Adrian - 27 Mar 2014, 6:05 pm

Re: RE: Passenger Focus - by Adrian - 27 Mar 2014, 5:00 pm

RE: Passenger Focus - by MurdnunoC - 27 Mar 2014, 5:37 pm

RE: Passenger Focus - by Adrian - 27 Mar 2014, 6:10 pm

RE: Passenger Focus - by citaro5284 - 27 Mar 2014, 6:22 pm

Re: RE: Passenger Focus - by Dan - 27 Mar 2014, 6:11 pm

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 6:25 pm

RE: Passenger Focus - by Adrian - 27 Mar 2014, 6:58 pm

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 7:28 pm

RE: Passenger Focus - by eezypeazy - 27 Mar 2014, 7:41 pm

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 7:45 pm

RE: Passenger Focus - by Adrian - 27 Mar 2014, 7:59 pm

RE: Passenger Focus - by Andreos1 - 27 Mar 2014, 9:11 pm

Re: RE: Passenger Focus - by Adrian - 27 Mar 2014, 6:25 pm

RE: Passenger Focus - by MurdnunoC - 27 Mar 2014, 6:53 pm

RE: Passenger Focus - by Andreos1 - 29 Mar 2014, 8:52 am

RE: Passenger Focus - by Andreos1 - 30 May 2014, 3:22 pm

RE: Passenger Focus - by Adrian - 30 May 2014, 6:22 pm

RE: Passenger Focus - by GuyParkRoyal - 05 Nov 2014, 3:43 pm

RE: Passenger Focus - by Adrian - 05 Nov 2014, 9:21 pm

RE: Passenger Focus - by GuyParkRoyal - 06 Nov 2014, 8:30 am

RE: Passenger Focus - by Andreos1 - 12 Mar 2015, 9:43 am

RE: Passenger Focus - by Adrian - 12 Mar 2015, 10:09 am

RE: Passenger Focus - by Dan - 12 Mar 2015, 3:30 pm

RE: Passenger Focus - by Adrian - 12 Mar 2015, 5:37 pm

RE: Passenger Focus - by Adrian - 09 Apr 2016, 11:24 pm

Passenger Focus - by Adrian - 09 Apr 2016, 11:43 pm

RE: Passenger Focus - by Andreos1 - 15 Sep 2016, 9:14 am

RE: Passenger Focus - by Adrian - 15 Sep 2016, 2:06 pm

RE: Passenger Focus - by Andreos1 - 15 Sep 2016, 3:04 pm

RE: Passenger Focus - by Andreos1 - 20 Feb 2017, 6:43 pm

RE: Passenger Focus - by Andreos1 - 23 Mar 2017, 7:30 pm

RE: Passenger Focus - by Andreos1 - 03 May 2017, 2:38 pm

RE: Passenger Focus - by Andreos1 - 14 Mar 2018, 7:02 pm

RE: Passenger Focus - by eezypeazy - 18 Mar 2018, 8:07 am

RE: Passenger Focus - by MurdnunoC - 18 Mar 2018, 8:57 pm

RE: Go North East - Latest - by gtom - 26 Mar 2014, 10:45 am

RE: Go North East - Latest - by eezypeazy - 26 Mar 2014, 10:53 am

RE: Go North East - Latest - by Adrian - 26 Mar 2014, 12:41 pm

RE: Go North East - Latest - by Andreos1 - 26 Mar 2014, 2:58 pm

RE: Go North East - Latest - by R852 PRG - 26 Mar 2014, 3:39 pm

RE: Go North East - Latest - by Adrian - 26 Mar 2014, 4:03 pm

RE: Go North East - Latest - by eezypeazy - 26 Mar 2014, 4:23 pm

Re: RE: Go North East - Latest - by Adrian - 26 Mar 2014, 4:26 pm

RE: Go North East - Latest - by Andreos1 - 26 Mar 2014, 4:31 pm

RE: Go North East - Latest - by Davey Bowyer - 26 Mar 2014, 5:20 pm

RE: Go North East - Latest - by MurdnunoC - 26 Mar 2014, 5:25 pm

RE: Go North East - Latest - by Adrian - 26 Mar 2014, 5:28 pm

RE: Passenger Focus - by Davey Bowyer - 26 Mar 2014, 6:00 pm

RE: Passenger Focus - by Andreos1 - 26 Mar 2014, 8:11 pm