Customer Service thread
Customer Service thread
"Go North East @gonortheast: Due to a breakdown the 19.30 service 25 from Newcastle will not be operating many apologies for the inconvenience"
https://twitter.com/gonortheast/status/1...2633792513
I don't know whether or not I'm surprised that this keeps happening. Not the breakdown, but the sheer lack of disruption information provided to customers.
The 19.30 is the last full service 25 of the day. The later (20.30) service terminates at Chester-le-Street. The tweet offers no alternative to customers intending to travel to Portabello, Sacriston or Langley Park. Not to mention that some customers will need to purchase two tickets, incurring extra expense, at no fault of their own.
It's all good and well introducing all these fancy new liveries, but lets get some of the basics right too...
