Customer Service thread
Customer Service thread
(30 Jul 2020, 7:05 pm)deanmachine Notice there's still a lot of complaints from passengers about the timetables in bus stops being outdated. Both Nexus and County Durham haven't had any updated, even in the major interchanges. I understand that things are changing quite regularly at the minute, but it seems quite silly to have timetables up for services that don't exist anymore, or at least service a particular area anymore.
I wonder why they've not tried at all to update anything but the electronic timetables? Even then I've seen them fail recently, telling people to refer to the paper ones, that are out of date, doesn't seem very fair on the passengers, even despite the current situation.
(30 Jul 2020, 7:05 pm)deanmachine Notice there's still a lot of complaints from passengers about the timetables in bus stops being outdated. Both Nexus and County Durham haven't had any updated, even in the major interchanges. I understand that things are changing quite regularly at the minute, but it seems quite silly to have timetables up for services that don't exist anymore, or at least service a particular area anymore.
I wonder why they've not tried at all to update anything but the electronic timetables? Even then I've seen them fail recently, telling people to refer to the paper ones, that are out of date, doesn't seem very fair on the passengers, even despite the current situation.
