Customer Service thread
Customer Service thread
(30 Mar 2022, 12:16 pm)Adrian Thought I'd give the GNE 'Live Chat' a try earlier, as they've been doing a lot of promotion on Social Media for it, presumably to try and channel-shift people away from phone and email for queries.I've never had any issues with the live chat, they've always been quick and very helpful. Then only issue is, like you say, the opening hours. It's ridiculous that it's closed during 'peak' times, and over the weekend, times when people might actually need assistance!
It's a good system, it does exactly what it says on the tin, and my query was acknowledged in about 30 seconds and replied to within 2-3 minutes. My only real complaint is that I had to wait until the following morning to ask it.
Thumbs up overall.
(30 Mar 2022, 12:16 pm)Adrian Thought I'd give the GNE 'Live Chat' a try earlier, as they've been doing a lot of promotion on Social Media for it, presumably to try and channel-shift people away from phone and email for queries.I've never had any issues with the live chat, they've always been quick and very helpful. Then only issue is, like you say, the opening hours. It's ridiculous that it's closed during 'peak' times, and over the weekend, times when people might actually need assistance!
It's a good system, it does exactly what it says on the tin, and my query was acknowledged in about 30 seconds and replied to within 2-3 minutes. My only real complaint is that I had to wait until the following morning to ask it.
Thumbs up overall.
