Customer Service thread
Customer Service thread
(01 Aug 2014, 4:44 pm)Andreos Constantopolous It isn't the first and it won't be the last.
Cust Svcs have to rely on the information they have been given from the depot.
If that information seems accurate, then it is the poor customer who is made to look silly.
Look at how many reports of missing buses are on operators fb pages, for a response to come back from the 'bod' stating the bus is/was running and it has been confirmed by the depot.
The operators hold the records and it is upto the passengers to prove those records are inaccurate.
(01 Aug 2014, 4:44 pm)Andreos Constantopolous It isn't the first and it won't be the last.
Cust Svcs have to rely on the information they have been given from the depot.
If that information seems accurate, then it is the poor customer who is made to look silly.
Look at how many reports of missing buses are on operators fb pages, for a response to come back from the 'bod' stating the bus is/was running and it has been confirmed by the depot.
The operators hold the records and it is upto the passengers to prove those records are inaccurate.