Customer Service thread
Customer Service thread
Another one I keep forgetting to mention.
It has been mentioned/suggested/discussed how operators could use a twitter account/feed, specific to a certain area or service.
Northern are running a trial account on the Nunthorpe to Metrocentre route.
@NRtimetable2, reports specifically on trains on that stretch.
No idea why it doesn't extend to Carlisle (or Hexham at the very least), but it's a start.