Customer Service thread

North East Buses Local Bus Scene Operations, Management & Infrastructure Customer Service thread

Customer Service thread

Customer Service thread

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Adrian

9,583

30 Dec 2014, 4:28 pm #155

(30 Dec 2014, 4:05 pm)mb134 Yep...
I sent two complaints on two days in the same week about the same issue (I was seriously annoyed on the second day anyway and that made it worse hence they got an email).
First was sent on the 1st, second on the 4th.
I received general responses telling me to fill a form out so they could find out which exact buses they were. These were recieved on the 8th and 10th, and replied to. So yeah a month to tell me to report it to the driver when it happens again basically...

I've had a voicemail left this morning about one of mine, despite asking for any correspondence to be made via email. Will call them back shortly and ask them to do just that. It's been that long that I had to dig through my emails to see what it was actually about, and I'm still non the wiser!

Also had a response on Christmas Eve, about a GNE complaint I'd made during the first week in December. Despite waiting almost three weeks for a response, I was told that 'the service' suffered high levels of delays due to traffic congestion. Despite a number of different services, on a number of different routes, being the subject of the complaint.

Two examples of customer services not reading what customers are writing to them. It's either that, or they choose to do otherwise, which is worse imo.

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Adrian

30 Dec 2014, 4:28 pm #155

(30 Dec 2014, 4:05 pm)mb134 Yep...
I sent two complaints on two days in the same week about the same issue (I was seriously annoyed on the second day anyway and that made it worse hence they got an email).
First was sent on the 1st, second on the 4th.
I received general responses telling me to fill a form out so they could find out which exact buses they were. These were recieved on the 8th and 10th, and replied to. So yeah a month to tell me to report it to the driver when it happens again basically...

I've had a voicemail left this morning about one of mine, despite asking for any correspondence to be made via email. Will call them back shortly and ask them to do just that. It's been that long that I had to dig through my emails to see what it was actually about, and I'm still non the wiser!

Also had a response on Christmas Eve, about a GNE complaint I'd made during the first week in December. Despite waiting almost three weeks for a response, I was told that 'the service' suffered high levels of delays due to traffic congestion. Despite a number of different services, on a number of different routes, being the subject of the complaint.

Two examples of customer services not reading what customers are writing to them. It's either that, or they choose to do otherwise, which is worse imo.

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Messages In This Thread

Customer Service thread - by Adrian - 16 Apr 2014, 8:15 pm

RE: Customer Service thread - by tyresmoke - 16 Apr 2014, 8:39 pm

RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 8:47 pm

RE: Customer Service thread - by Adrian - 18 Apr 2014, 9:06 pm

RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:10 pm

RE: Customer Service thread - by Adrian - 18 Apr 2014, 9:14 pm

RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:15 pm

RE: Customer Service thread - by Adrian - 18 Apr 2014, 9:22 pm

RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:27 pm

RE: Customer Service thread - by Roland Pratt - 19 Apr 2014, 1:49 pm

RE: Customer Service thread - by R852 PRG - 19 Apr 2014, 5:29 pm

RE: Customer Service thread - by Davey Bowyer - 18 Apr 2014, 9:54 pm

RE: Customer Service thread - by Adrian - 01 May 2014, 6:05 pm

RE: Customer Service thread - by Dan - 01 May 2014, 6:13 pm

RE: Customer Service thread - by Adrian - 01 May 2014, 6:37 pm

RE: Customer Service thread - by Dan - 15 May 2014, 10:35 am

RE: Customer Service thread - by Andreos1 - 01 May 2014, 9:33 pm

Re: RE: Customer Service thread - by Adrian - 15 May 2014, 2:38 pm

RE: Customer Service thread - by robisdave15 - 15 May 2014, 6:13 pm

RE: Customer Service thread - by R852 PRG - 15 May 2014, 6:15 pm

RE: Customer Service thread - by R852 PRG - 15 May 2014, 6:32 pm

RE: Customer Service thread - by Adrian - 15 May 2014, 7:17 pm

RE: Customer Service thread - by R852 PRG - 23 May 2014, 10:51 am

RE: Customer Service thread - by northern156 - 10 Jun 2014, 11:01 am

RE: Customer Service thread - by RM2186 - 10 Jun 2014, 1:32 pm

RE: Customer Service thread - by northern156 - 10 Jun 2014, 1:48 pm

RE: Customer Service thread - by RM2186 - 11 Jun 2014, 1:59 pm

RE: Customer Service thread - by northern156 - 10 Jun 2014, 2:05 pm

RE: Customer Service thread - by R852 PRG - 10 Jun 2014, 3:05 pm

RE: Customer Service thread - by Adrian - 10 Jun 2014, 3:24 pm

RE: Customer Service thread - by Jimmi - 10 Jun 2014, 4:31 pm

RE: Customer Service thread - by BJ10VUS - 10 Jun 2014, 9:27 pm

RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 3:39 pm

RE: Customer Service thread - by Adrian - 11 Jun 2014, 6:12 pm

RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 6:28 pm

RE: Customer Service thread - by BJ10VUS - 25 Jul 2014, 6:30 pm

RE: Customer Service thread - by Adrian - 13 Jul 2014, 9:13 pm

RE: Customer Service thread - by Michael - 13 Jul 2014, 9:19 pm

RE: Customer Service thread - by Adrian - 13 Jul 2014, 9:24 pm

RE: Customer Service thread - by Tom - 13 Jul 2014, 9:27 pm

RE: Customer Service thread - by Adrian - 13 Jul 2014, 9:29 pm

RE: Customer Service thread - by mb134 - 13 Jul 2014, 9:20 pm

RE: Customer Service thread - by Dan - 13 Jul 2014, 9:22 pm

RE: Customer Service thread - by idiot - 14 Jul 2014, 8:18 am

RE: Customer Service thread - by cbma06 - 14 Jul 2014, 9:01 am

RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 9:44 am

RE: Customer Service thread - by Dan - 14 Jul 2014, 9:47 am

RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 9:57 am

Re: RE: Customer Service thread - by Dan - 14 Jul 2014, 10:08 am

RE: Customer Service thread - by tyresmoke - 14 Jul 2014, 10:25 am

RE: Customer Service thread - by Dan - 14 Jul 2014, 10:57 am

RE: Customer Service thread - by Adrian - 25 Jul 2014, 2:23 pm

RE: Customer Service thread - by Roland Pratt - 25 Jul 2014, 2:37 pm

RE: Customer Service thread - by Adrian - 25 Jul 2014, 3:02 pm

RE: Customer Service thread - by Tom - 25 Jul 2014, 3:02 pm

RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 3:19 pm

RE: Customer Service thread - by VolvoMarkII - 25 Jul 2014, 5:26 pm

RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 6:45 pm

RE: Customer Service thread - by mb134 - 25 Jul 2014, 8:14 pm

RE: Customer Service thread - by Adrian - 25 Jul 2014, 9:49 pm

RE: Customer Service thread - by mb134 - 25 Jul 2014, 9:56 pm

RE: Customer Service thread - by Adrian - 25 Jul 2014, 9:48 pm

RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 11:21 pm

RE: Customer Service thread - by Tom - 26 Jul 2014, 7:23 am

RE: Customer Service thread - by mb134 - 26 Jul 2014, 7:44 am

RE: Customer Service thread - by tyresmoke - 26 Jul 2014, 7:53 am

RE: Customer Service thread - by Dan - 26 Jul 2014, 8:02 am

RE: Customer Service thread - by L469 YVK - 01 Aug 2014, 4:33 pm

RE: Customer Service thread - by Adrian - 01 Aug 2014, 4:40 pm

RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 8:35 am

RE: Customer Service thread - by Dan - 26 Jul 2014, 8:39 am

RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 8:33 am

RE: Customer Service thread - by Adrian - 26 Jul 2014, 9:13 am

RE: Customer Service thread - by Dan - 01 Aug 2014, 11:33 am

RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 12:24 pm

RE: Customer Service thread - by Dan - 01 Aug 2014, 12:26 pm

RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 2:39 pm

RE: Customer Service thread - by Dan - 01 Aug 2014, 2:50 pm

RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 3:23 pm

RE: Customer Service thread - by Andreos1 - 01 Aug 2014, 4:44 pm

RE: Customer Service thread - by Adrian - 01 Aug 2014, 4:52 pm

RE: Customer Service thread - by Andreos1 - 02 Aug 2014, 9:14 am

RE: Customer Service thread - by Drifter60 - 01 Aug 2014, 2:08 pm

RE: Customer Service thread - by Adrian - 01 Aug 2014, 1:42 pm

RE: Customer Service thread - by R852 PRG - 01 Aug 2014, 2:05 pm

Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 2:09 pm

Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 3:26 pm

RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 3:32 pm

Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 3:47 pm

RE: Customer Service thread - by Adrian - 01 Aug 2014, 4:29 pm

RE: Customer Service thread - by citaro5284 - 01 Aug 2014, 5:41 pm

RE: Customer Service thread - by Tom - 02 Aug 2014, 5:21 pm

Customer Service thread - by R852 PRG - 02 Aug 2014, 6:03 pm

RE: Customer Service thread - by Tom - 02 Aug 2014, 6:05 pm

RE: Customer Service thread - by BJ10VUS - 02 Aug 2014, 8:03 pm

RE: Customer Service thread - by Dan - 02 Aug 2014, 8:05 pm

RE: Customer Service thread - by Jimmi - 02 Aug 2014, 8:10 pm

RE: Customer Service thread - by tyresmoke - 02 Aug 2014, 8:14 pm

RE: Customer Service thread - by Roland Pratt - 03 Aug 2014, 8:36 am

RE: Customer Service thread - by Tom - 07 Sep 2014, 8:15 pm

RE: Customer Service thread - by L469 YVK - 07 Sep 2014, 9:11 pm

RE: Customer Service thread - by Adrian - 07 Sep 2014, 9:18 pm

RE: Customer Service thread - by S813 FVK - 07 Sep 2014, 9:22 pm

RE: Customer Service thread - by Andreos1 - 09 Sep 2014, 10:26 am

Re: RE: Customer Service thread - by Dan - 09 Sep 2014, 10:39 am

RE: Customer Service thread - by gtom - 09 Sep 2014, 7:54 pm

Re: RE: Customer Service thread - by Adrian - 09 Sep 2014, 8:08 pm

RE: Customer Service thread - by gtom - 09 Sep 2014, 10:40 pm

RE: Customer Service thread - by Adrian - 23 Sep 2014, 5:21 pm

RE: Customer Service thread - by Dan - 07 Oct 2014, 4:08 pm

RE: Customer Service thread - by Michael - 07 Oct 2014, 6:27 pm

RE: Customer Service thread - by Adrian - 07 Oct 2014, 7:22 pm

RE: Customer Service thread - by Dan - 07 Oct 2014, 7:25 pm

RE: Customer Service thread - by Adrian - 07 Oct 2014, 7:30 pm

Customer Service thread - by R852 PRG - 07 Oct 2014, 6:13 pm

RE: Customer Service thread - by Dan - 07 Oct 2014, 6:22 pm

RE: Customer Service thread - by Andreos1 - 13 Oct 2014, 5:16 pm

RE: Customer Service thread - by Andreos1 - 07 Nov 2014, 10:34 pm

RE: Customer Service thread - by Dan - 09 Nov 2014, 6:00 pm

RE: Customer Service thread - by Adrian - 09 Nov 2014, 7:47 pm

RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 6:45 pm

RE: Customer Service thread - by Adrian - 12 Nov 2014, 8:17 pm

RE: Customer Service thread - by Dan - 12 Nov 2014, 8:47 pm

RE: Customer Service thread - by Adrian - 12 Nov 2014, 8:59 pm

RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 9:13 pm

RE: Customer Service thread - by mb134 - 12 Nov 2014, 9:28 pm

RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 9:38 pm

RE: Customer Service thread - by mb134 - 12 Nov 2014, 9:50 pm

RE: Customer Service thread - by Dan - 17 Nov 2014, 2:42 pm

RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:17 pm

RE: Customer Service thread - by mb134 - 12 Nov 2014, 10:29 pm

RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:41 pm

RE: Customer Service thread - by Adrian - 13 Nov 2014, 5:50 pm

RE: Customer Service thread - by Dan - 13 Nov 2014, 6:09 pm

RE: Customer Service thread - by Adrian - 13 Nov 2014, 6:14 pm

RE: Customer Service thread - by citaro5284 - 15 Nov 2014, 8:41 am

RE: Customer Service thread - by eezypeazy - 15 Nov 2014, 9:24 am

Re: RE: Customer Service thread - by Adrian - 15 Nov 2014, 9:29 am

RE: Customer Service thread - by Andreos1 - 29 Nov 2014, 5:32 pm

RE: Customer Service thread - by Dan - 01 Dec 2014, 5:35 pm

RE: Customer Service thread - by Adrian - 08 Dec 2014, 8:48 pm

RE: Customer Service thread - by Dan - 08 Dec 2014, 8:51 pm

RE: Customer Service thread - by mb134 - 08 Dec 2014, 9:15 pm

RE: Customer Service thread - by cbma06 - 12 Dec 2014, 6:59 pm

RE: Customer Service thread - by cbma06 - 12 Dec 2014, 7:08 pm

RE: Customer Service thread - by Jimmi - 12 Dec 2014, 8:50 pm

RE: Customer Service thread - by Tom - 12 Dec 2014, 8:51 pm

RE: Customer Service thread - by Adrian - 12 Dec 2014, 11:10 pm

RE: Customer Service thread - by Jimmi - 12 Dec 2014, 9:09 pm

RE: Customer Service thread - by Andreos1 - 13 Dec 2014, 9:15 am

RE: Customer Service thread - by mb134 - 30 Dec 2014, 3:51 pm

RE: Customer Service thread - by Dan - 30 Dec 2014, 3:57 pm

RE: Customer Service thread - by mb134 - 30 Dec 2014, 4:05 pm

RE: Customer Service thread - by Adrian - 30 Dec 2014, 4:28 pm

RE: Customer Service thread - by mb134 - 30 Dec 2014, 4:39 pm

RE: Customer Service thread - by tyresmoke - 30 Dec 2014, 9:56 pm

RE: Customer Service thread - by mb134 - 30 Dec 2014, 10:07 pm

RE: Customer Service thread - by tyresmoke - 31 Dec 2014, 7:35 am

RE: Customer Service thread - by mb134 - 31 Dec 2014, 9:39 am

RE: Customer Service thread - by Adrian - 30 Dec 2014, 4:31 pm

RE: Customer Service thread - by Andreos1 - 30 Dec 2014, 9:19 pm

RE: Customer Service thread - by mb134 - 30 Dec 2014, 9:24 pm

RE: Customer Service thread - by Adrian - 30 Dec 2014, 10:02 pm

Customer Service thread - by R852 PRG - 22 Feb 2015, 3:33 pm

RE: Customer Service thread - by Dan - 22 Feb 2015, 3:35 pm

Customer Service thread - by R852 PRG - 22 Feb 2015, 3:37 pm

RE: Customer Service thread - by Dan - 22 Feb 2015, 3:39 pm

RE: Customer Service thread - by R852 PRG - 20 Mar 2015, 6:09 pm

RE: Customer Service thread - by Michael - 31 Mar 2015, 8:41 pm

RE: Customer Service thread - by Andreos1 - 26 May 2015, 12:38 pm

Customer Service thread - by Adrian - 28 May 2015, 9:48 pm

RE: Customer Service thread - by Malarkey - 28 May 2015, 9:54 pm

RE: Customer Service thread - by S813 FVK - 28 May 2015, 10:15 pm

RE: Customer Service thread - by Davie - 28 May 2015, 10:30 pm

RE: Customer Service thread - by Jimmi - 02 Jun 2015, 8:34 pm

RE: Customer Service thread - by Andreos1 - 02 Jun 2015, 8:37 pm

RE: Customer Service thread - by Dan - 03 Jun 2015, 9:25 am

Customer Service thread - by Jimmi - 16 Jun 2015, 11:08 am

RE: Customer Service thread - by Adrian - 19 Jun 2015, 6:24 pm

RE: Customer Service thread - by Jimmi - 19 Jun 2015, 6:43 pm

Customer Service thread - by Adrian - 31 Jul 2015, 4:41 pm

RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 6:51 pm

RE: Customer Service thread - by citaro5284 - 11 Aug 2015, 6:53 pm

RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 6:54 pm

RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 6:59 pm

RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 6:57 pm

RE: Customer Service thread - by Adrian - 11 Aug 2015, 7:00 pm

RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 7:14 pm

RE: Customer Service thread - by Adrian - 11 Aug 2015, 7:17 pm

RE: Customer Service thread - by omnicity4659 - 13 Aug 2015, 1:09 pm

RE: Customer Service thread - by Adrian - 07 Sep 2015, 6:10 pm

RE: Customer Service thread - by Andreos1 - 07 Sep 2015, 7:55 pm

RE: Customer Service thread - by R852 PRG - 07 Sep 2015, 8:01 pm

RE: Customer Service thread - by northern156 - 07 Sep 2015, 9:04 pm

RE: Customer Service thread - by citaro5284 - 08 Sep 2015, 4:06 pm

RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 3:32 pm

RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 3:56 pm

RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 4:01 pm

RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 4:09 pm

RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 4:30 pm

RE: Customer Service thread - by Tom - 23 Dec 2016, 5:49 pm

RE: Customer Service thread - by Andreos1 - 23 Dec 2016, 7:27 pm

RE: Customer Service thread - by Tom - 23 Dec 2016, 8:34 pm

RE: Customer Service thread - by Andreos1 - 23 Dec 2016, 11:16 pm

RE: Customer Service thread - by Ambassador - 23 Dec 2016, 10:23 pm

RE: Customer Service thread - by Adrian - 24 Dec 2016, 11:23 am

RE: Customer Service thread - by Michael - 23 Dec 2016, 10:27 pm

RE: Customer Service thread - by Dan - 09 Apr 2017, 7:09 am

RE: Customer Service thread - by Andreos1 - 09 Apr 2017, 8:15 am

RE: Customer Service thread - by markydh - 09 Apr 2017, 12:19 pm

RE: Customer Service thread - by Adrian - 09 Apr 2017, 12:25 pm

RE: Customer Service thread - by James101 - 09 Apr 2017, 6:14 pm

RE: Customer Service thread - by Adrian - 09 Apr 2017, 7:52 pm

RE: Customer Service thread - by James101 - 09 Apr 2017, 7:56 pm

RE: Customer Service thread - by Adrian - 09 Apr 2017, 7:58 pm

RE: Customer Service thread - by Ambassador - 09 Apr 2017, 11:17 pm

RE: Customer Service thread - by LeeCalder - 10 Apr 2017, 6:19 am

RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 8:55 am

RE: Customer Service thread - by Adrian - 10 Apr 2017, 9:32 am

RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 9:40 am

RE: Customer Service thread - by markydh - 10 Apr 2017, 10:42 am

RE: Customer Service thread - by Andreos1 - 07 Dec 2017, 6:50 pm

RE: Customer Service thread - by Andreos1 - 28 Mar 2018, 5:45 pm

RE: Customer Service thread - by Chris 1 - 29 Mar 2018, 11:16 am

RE: Customer Service thread - by Andreos1 - 30 Mar 2018, 9:32 am

RE: Customer Service thread - by James101 - 30 Mar 2018, 9:39 pm

RE: Customer Service thread - by Andreos1 - 31 Mar 2018, 1:17 pm

RE: Customer Service thread - by Chris 1 - 04 Apr 2018, 12:16 pm

RE: Customer Service thread - by Andreos1 - 04 Apr 2018, 12:54 pm

RE: Customer Service thread - by Andreos1 - 12 Jul 2019, 5:36 pm

RE: Customer Service thread - by James101 - 24 Jul 2019, 9:30 pm

RE: Customer Service thread - by deanmachine - 24 Jul 2019, 10:41 pm

RE: Customer Service thread - by James101 - 24 Jul 2019, 11:02 pm

RE: Customer Service thread - by Adrian - 25 Jul 2019, 8:00 pm

RE: Customer Service thread - by Adrian - 16 Aug 2019, 6:46 pm

RE: Customer Service thread - by Andreos1 - 16 Aug 2019, 9:16 pm

RE: Customer Service thread - by Adrian - 24 Aug 2019, 8:59 pm

RE: Customer Service thread - by Tyne_Traveller - 25 Aug 2019, 8:38 am

RE: Customer Service thread - by Adrian - 25 Aug 2019, 3:26 pm

RE: Customer Service thread - by tyresmoke - 26 Aug 2019, 11:04 am

RE: Customer Service thread - by Andreos1 - 26 Aug 2019, 3:03 pm

RE: Customer Service thread - by Andreos1 - 23 Jun 2020, 8:05 pm

RE: Customer Service thread - by deanmachine - 30 Jul 2020, 7:05 pm

RE: Customer Service thread - by Andreos1 - 30 Jul 2020, 8:22 pm

RE: Customer Service thread - by tyresmoke - 30 Jul 2020, 7:38 pm

RE: Customer Service thread - by deanmachine - 30 Jul 2020, 8:17 pm

RE: Customer Service thread - by Rob44 - 31 Jul 2020, 10:40 am

RE: Customer Service thread - by Adrian - 14 Aug 2021, 1:22 pm

RE: Customer Service thread - by Adrian - 30 Mar 2022, 12:16 pm

RE: Customer Service thread - by streetdeckfan - 30 Mar 2022, 4:39 pm

RE: Complaint Stories - by Adrian - 18 Apr 2014, 8:23 pm