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+--- Thread: T&A Day Rover & Explorer. Go North East & Arriva (/showthread.php?tid=4352)
T&A Day Rover & Explorer. Go North East & Arriva - Busu284 - 11 Jul 2023
So I got on the 21 at Gateshead today heading towards Newcastle and showed my £12,70 Explorer ticket to the driver for him to say "Its not valid on here. Its only valid on Arriva buses" I said no it's valid on here as well and he said no it isn't so I gave up trying to tell him
This annoys me to the fact why can't Arriva & GNE accept the T&W Day Rover & Explorer tickets as they both sell them. Its stated on the website "Valid on all Go North East, Arriva & Stagecoach buses". So why do they keep not letting you on. Now this is just probably a one off bus it does get annoying. However I wanted to ask why can't the T&W Day Rover & Explorer be scanned on each other buses if they accept them. Arriva & GNE accept each other tickets on the 306/7/8/9 as I bought a week tickets on the gne bus and it was scanned perfectly fine on them but Explorer & T&W Day Rover can't. I really hope something is done about this. Would save a lot of time and drivers stop being dic£s about it
Ignore the fact the fourm says T&A Day Rover
RE: T&A Day Rover & Explorer. Go North East & Arriva - streetdeckfan - 11 Jul 2023
(11 Jul 2023, 10:47 am)Busu284 So I got on the 21 at Gateshead today heading towards Newcastle and showed my £12,70 Explorer ticket to the driver for him to say "Its not valid on here. Its only valid on Arriva buses" I said no it's valid on here as well and he said no it isn't so I gave up trying to tell him
This annoys me to the fact why can't Arriva & GNE accept the T&W Day Rover & Explorer tickets as they both sell them. Its stated on the website "Valid on all Go North East, Arriva & Stagecoach buses". So why do they keep not letting you on. Now this is just probably a one off bus it does get annoying. However I wanted to ask why can't the T&W Day Rover & Explorer be scanned on each other buses if they accept them. Arriva & GNE accept each other tickets on the 306/7/8/9 as I bought a week tickets on the gne bus and it was scanned perfectly fine on them but Explorer & T&W Day Rover can't. I really hope something is done about this. Would save a lot of time and drivers stop being dic£s about it
Ignore the fact the fourm says T&A Day Rover
I hope you just got on anyway and said to call for a ticket inspector if he had a problem
RE: T&A Day Rover & Explorer. Go North East & Arriva - citaro5284 - 11 Jul 2023
(11 Jul 2023, 10:47 am)Busu284 So I got on the 21 at Gateshead today heading towards Newcastle and showed my £12,70 Explorer ticket to the driver for him to say "Its not valid on here. Its only valid on Arriva buses" I said no it's valid on here as well and he said no it isn't so I gave up trying to tell him
This annoys me to the fact why can't Arriva & GNE accept the T&W Day Rover & Explorer tickets as they both sell them. Its stated on the website "Valid on all Go North East, Arriva & Stagecoach buses". So why do they keep not letting you on. Now this is just probably a one off bus it does get annoying. However I wanted to ask why can't the T&W Day Rover & Explorer be scanned on each other buses if they accept them. Arriva & GNE accept each other tickets on the 306/7/8/9 as I bought a week tickets on the gne bus and it was scanned perfectly fine on them but Explorer & T&W Day Rover can't. I really hope something is done about this. Would save a lot of time and drivers stop being dic£s about it
Ignore the fact the fourm says T&A Day Rover
And I dont think the problem is just in the North East either.
I bought a All York ticket on a First vehicle and was nearly refused when I tried to use it on an East Yorkshire vehicle.
RE: T&A Day Rover & Explorer. Go North East & Arriva - streetdeckfan - 11 Jul 2023
(11 Jul 2023, 11:10 am)citaro5284 And I dont think the problem is just in the North East either.
I bought a All York ticket on a First vehicle and was nearly refused when I tried to use it on an East Yorkshire vehicle.
I wonder if it's anything to do with all of the new hires due to the driver shortage having inadequate training.
Quality of drivers seems to have gone down across the board over the last few years. They just seem to have employed a bunch of arrogant misery guts.
RE: T&A Day Rover & Explorer. Go North East & Arriva - Busu284 - 11 Jul 2023
(11 Jul 2023, 11:02 am)streetdeckfan I hope you just got on anyway and said to call for a ticket inspector if he had a problem
He let is on and said. Next time use the Arriva bus as we don't accept them
RE: T&A Day Rover & Explorer. Go North East & Arriva - streetdeckfan - 11 Jul 2023
(11 Jul 2023, 12:59 pm)Busu284 He let is on and said. Next time use the Arriva bus as we don't accept them
I would definitely report it to GNE via the live chat, I assume you know the fleet number and the time.
RE: T&A Day Rover & Explorer. Go North East & Arriva - Adrian - 11 Jul 2023
(11 Jul 2023, 10:47 am)Busu284 So I got on the 21 at Gateshead today heading towards Newcastle and showed my £12,70 Explorer ticket to the driver for him to say "Its not valid on here. Its only valid on Arriva buses" I said no it's valid on here as well and he said no it isn't so I gave up trying to tell him
This annoys me to the fact why can't Arriva & GNE accept the T&W Day Rover & Explorer tickets as they both sell them. Its stated on the website "Valid on all Go North East, Arriva & Stagecoach buses". So why do they keep not letting you on. Now this is just probably a one off bus it does get annoying. However I wanted to ask why can't the T&W Day Rover & Explorer be scanned on each other buses if they accept them. Arriva & GNE accept each other tickets on the 306/7/8/9 as I bought a week tickets on the gne bus and it was scanned perfectly fine on them but Explorer & T&W Day Rover can't. I really hope something is done about this. Would save a lot of time and drivers stop being dic£s about it
Ignore the fact the fourm says T&A Day Rover
I'd report the instance to their customer services, as it's clearly a training issue.
I use Day Rovers all the time in Tyne and Wear, and it's rare I get any grief from a driver/inspector of another company, even though I'm showing them a ticket purchased on the GNE app. Teesside on an Explorer can be a bit different and normally Arriva drivers insist you try and scan it (even though it'll never work!), but wave you on after that.
Unless it's the last bus of the day or an ultra low frequency, I wouldn't recommend doing as Streetdeckfan suggests and sitting down anyway, unless you like confrontation from other customers. Instead, politely ask that they check or offer to show them the ticket description on an app or the company website. If they're having none of it, get off, wait for the next one and report it to the operator.
RE: T&A Day Rover & Explorer. Go North East & Arriva - Adrian - 11 Jul 2023
(11 Jul 2023, 11:10 am)citaro5284 And I dont think the problem is just in the North East either.
I bought a All York ticket on a First vehicle and was nearly refused when I tried to use it on an East Yorkshire vehicle.
I've had a similar experience in Manchester this week. Purchased the Bus & Tram Day Tickets, and I've had almost every driver ask me if it's valid on buses too. I'm sure I shouldn't really be the person explaining what's valid and what isn't!
RE: T&A Day Rover & Explorer. Go North East & Arriva - Busu284 - 11 Jul 2023
(11 Jul 2023, 2:25 pm)streetdeckfan I would definitely report it to GNE via the live chat, I assume you know the fleet number and the time.
I can probs remember. Might take a while like
RE: T&A Day Rover & Explorer. Go North East & Arriva - mb134 - 11 Jul 2023
(11 Jul 2023, 2:26 pm)Adrian I'd report the instance to their customer services, as it's clearly a training issue.
I use Day Rovers all the time in Tyne and Wear, and it's rare I get any grief from a driver/inspector of another company, even though I'm showing them a ticket purchased on the GNE app. Teesside on an Explorer can be a bit different and normally Arriva drivers insist you try and scan it (even though it'll never work!), but wave you on after that.
Unless it's the last bus of the day or an ultra low frequency, I wouldn't recommend doing as Streetdeckfan suggests and sitting down anyway, unless you like confrontation from other customers. Instead, politely ask that they check or offer to show them the ticket description on an app or the company website. If they're having none of it, get off, wait for the next one and report it to the operator.
I appreciate it's different for operators without radios, but with GNE surely the driver can quickly radio the infamous SDC and confirm the validity of the ticket?
RE: T&A Day Rover & Explorer. Go North East & Arriva - Adrian - 11 Jul 2023
(11 Jul 2023, 4:13 pm)mb134 I appreciate it's different for operators without radios, but with GNE surely the driver can quickly radio the infamous SDC and confirm the validity of the ticket?
Suppose it depends how stubborn the driver is going to be. If they don't accept reasoning by you showing them the information, then it'd say it's highly unlikely they'll even attempt to radio in.
RE: T&A Day Rover & Explorer. Go North East & Arriva - streetdeckfan - 11 Jul 2023
(11 Jul 2023, 2:26 pm)Adrian Unless it's the last bus of the day or an ultra low frequency, I wouldn't recommend doing as Streetdeckfan suggests and sitting down anyway, unless you like confrontation from other customers. Instead, politely ask that they check or offer to show them the ticket description on an app or the company website. If they're having none of it, get off, wait for the next one and report it to the operator.
Where's the fun in that!
Since I had that driver on the X21 that was adamant it terminated at Sainsburys instead of Tesco, when his own timetable that he showed me to prove me wrong said it terminated at Tesco, I just don't have the patience for them anymore.
If it was a new or obscure ticket, then fair enough, but I'd say the Explorer is a fairly well known and established ticket at this point.
RE: T&A Day Rover & Explorer. Go North East & Arriva - mb134 - 11 Jul 2023
(11 Jul 2023, 4:32 pm)Adrian Suppose it depends how stubborn the driver is going to be. If they don't accept reasoning by you showing them the information, then it'd say it's highly unlikely they'll even attempt to radio in.
That's very true.
I do know that some people try and exploit the Network One tickets, I've seen countless people (often the same ones trying their luck with different drivers) in the morning try and get onto an Arriva service into Northumberland with one that is only valid to Seaton Burn, however in those cases the drivers are clearly aware - and I believe that, at least, the relevant depots have clear training on it.
The knowledge of drivers in those areas needs to be good and so, while they may be stubborn with the people blatantly attempting to use a ticket fraudulently, chances are they're then more than happy to wave on an explorer. I wonder if in areas where routes don't cross Network One boundaries as clearly, or where Explorer use may be minimal, there is simply a lack of engrained ticket knowledge - especially on another operators app, which is absolutely something that should be looked into.
(11 Jul 2023, 4:56 pm)streetdeckfan If it was a new or obscure ticket, then fair enough, but I'd say the Explorer is a fairly well known and established ticket at this point.
I honestly think the Explorer is very area specific as to where it'll be used, and therefore driver exposure after training may be very minimal in some instances.
With Riverside drivers going onto the likes of the 21/X21 in your example, I imagine there's the potential for situations where drivers who've been chilling around Gateshead for months suddenly being asked to do an X21. I obviously don't know exact figures, but I imagine most people travelling around Gateshead won't be using Explorers. At the very least, I'd expect the driver to take an extra bit of time to check an Arriva printed Explorer shoved in his face in the middle of Bishop Auckland.
RE: T&A Day Rover & Explorer. Go North East & Arriva - Storx - 11 Jul 2023
Instead of blaming the driver's we should be looking at the reason why the tickets can't be scanned on each other's machines imo. Hopefully it's something that's sorted with the new tickets but I have my doubts.
It doesn't help the Metro barriers don't have QR Code readers either which would help matters or the ability to print QR codes.
RE: T&A Day Rover & Explorer. Go North East & Arriva - Busu284 - 11 Jul 2023
(11 Jul 2023, 5:16 pm)Storx Instead of blaming the driver's we should be looking at the reason why the tickets can't be scanned on each other's machines imo. Hopefully it's something that's sorted with the new tickets but I have my doubts.It's simple enough as the 306 to 309 accept each other tickets when scanned so can't see why the Day Rover & Explorer can't do the same
It doesn't help the Metro barriers don't have QR Code readers either which would help matters or the ability to print QR codes.
RE: T&A Day Rover & Explorer. Go North East & Arriva - Thomas12 - 11 Jul 2023
When you buy an explorer on the Arriva app, it doesn’t even scan on their own buses. A driver on the X12 refused to accept one, was quite annoyed.
RE: T&A Day Rover & Explorer. Go North East & Arriva - Thomas12 - 11 Jul 2023
(11 Jul 2023, 5:16 pm)Storx Instead of blaming the driver's we should be looking at the reason why the tickets can't be scanned on each other's machines imo. Hopefully it's something that's sorted with the new tickets but I have my doubts.
It doesn't help the Metro barriers don't have QR Code readers either which would help matters or the ability to print QR codes.
That’s a fair point, but some drivers are rude and confrontational - it’s almost like they’re seeking an argument.
A genuine mistake or misunderstanding isn’t an issue I’d say, especially when the ticketing in the North East is so complicated. But the way some drivers behave isn’t acceptable.
RE: T&A Day Rover & Explorer. Go North East & Arriva - streetdeckfan - 11 Jul 2023
(11 Jul 2023, 7:07 pm)Thomas12 That’s a fair point, but some drivers are rude and confrontational - it’s almost like they’re seeking an argument.
A genuine mistake or misunderstanding isn’t an issue I’d say, especially when the ticketing in the North East is so complicated. But the way some drivers behave isn’t acceptable.
Like I say, since the driver shortage started the quality of drivers has gone right down hill.
Gone are the days of the #cannyGNEdriver, they seem to have just hired a load arrogant know-it-alls to fill the gaps all the gaps of the decent drivers that left.
RE: T&A Day Rover & Explorer. Go North East & Arriva - Thomas12 - 11 Jul 2023
(11 Jul 2023, 7:31 pm)streetdeckfan Like I say, since the driver shortage started the quality of drivers has gone right down hill.
Gone are the days of the #cannyGNEdriver, they seem to have just hired a load arrogant know-it-alls to fill the gaps all the gaps of the decent drivers that left.
Yeah, I’m glad I live on routes operated by Percy Main - most of the drivers are decent. Never had a problem with any of them.
The Arriva Northumbria drivers are generally decent too.
RE: T&A Day Rover & Explorer. Go North East & Arriva - deanmachine - 11 Jul 2023
(11 Jul 2023, 5:16 pm)Storx Instead of blaming the driver's we should be looking at the reason why the tickets can't be scanned on each other's machines imo. Hopefully it's something that's sorted with the new tickets but I have my doubts.
It doesn't help the Metro barriers don't have QR Code readers either which would help matters or the ability to print QR codes.
This, I wonder how Manchester are doing it, I assume they're all switching to a common ticket machine?
It's always annoyed me how they don't at least have a shared QR code for the multi operator tickets, apparently even Stagecoach are getting QR readers for the tickets on their apps so I don't see why it can't be done.